Summary
Overview
Work History
Education
Skills
Timeline
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Hunner Louviere

Lafayette,United States

Summary

I have four years of experience in high-volume customer service and have acquired knowledge about sales and service strategies. I have a natural skill maintaining clean work spaces and customer areas efficiently. I am a multi-tasker dedicated to fulfilling customers and connecting on a personal level . I’ve also been able to develop my skills further by assisting others in a training environment. Maintaining the "third place" is a crucial role that I have stepped into as a partner and more importantly a leader.

Overview

4
4
years of professional experience

Work History

Barista Trainer

Starbucks
10.2021 - Current
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Cooker Operator, Cashier

Hot Food Corner
08.2019 - 12.2021
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Learned Cooker Operator and Cashier positions and provided backup at key times.
  • Stored food in designated containers and storage areas to prevent spoilage and ready items for shipment or further processing.
  • Loaded and unloaded grease vat and grill machinery to maintain synchronized flow with rest of production line.
  • Used scales and containers to accurately measure and weigh raw ingredients prior to mixing and blending.

Education

High School Diploma -

Delcambre High School
Delcambre, LA
05.2021

Skills

  • Coordinating Orders
  • Leadership
  • Training Method Development
  • Equipment and Store Cleaning
  • Food Serving and Preparation
  • Hospitality and Professionalism
  • Specialty Beverages Knowledge
  • Menu Memorization
  • Drink Consistency
  • Resolving Complaints

Timeline

Barista Trainer

Starbucks
10.2021 - Current

Cooker Operator, Cashier

Hot Food Corner
08.2019 - 12.2021

High School Diploma -

Delcambre High School

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Hunner Louviere