Hunter Adcock
Bremen,OH
Summary
Professional with strong background in managing customer relationships and driving client satisfaction. Skilled in addressing client needs, resolving issues, and implementing effective account strategies. Valued for collaborative approach, adaptability, and focus on delivering results through teamwork and communication. Proficient in CRM tools, data analysis, and strategic planning.
Overview
10
10
years of professional experience
Work History
Customer Account Manager
Aarons Sale and Lease
08.2021 - Current
- Managed customer account inquiries, ensuring timely resolution and high satisfaction levels.
- Developed strong relationships with clients, increasing retention rates through personalized service.
- Coordinated lease agreements and payment processing, maintaining accurate records and compliance with policies.
- Conducted regular follow-ups with customers to assess needs and address potential issues proactively.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency in account management.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
Sales Associate
Aaron's Sales and Lease
08.2021 - 11.2021
- Assisted customers in selecting products and services to meet their needs.
- Maintained inventory accuracy through regular stock checks and updates.
- Built strong customer relationships, resulting in repeat business and referrals.
- Monitored sales trends to identify opportunities for product promotions and improvements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Delivery Driver
Amazon
02.2021 - 07.2021
- Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
- Navigated urban and rural routes, optimizing delivery schedules for maximum efficiency.
- Conducted vehicle inspections and maintained cleanliness to ensure safety standards.
- Managed inventory tracking and documentation for accurate package handling.
Kitchen Manager
Kings Grand Central
07.2016 - 02.2021
- Oversaw kitchen operations, ensuring compliance with safety and sanitation regulations.
- Managed inventory levels, minimizing waste and optimizing supply ordering processes.
- Trained and mentored kitchen staff in food preparation techniques and culinary standards.
- Implemented cost-control measures, reducing operational expenses while maintaining quality standards.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Fairfield Union High School
Rushville, OH05-2018
Skills
- Client relationship building
- Performance tracking
- Revenue generation
- Sales tactics
- Sales negotiations
- Contract negotiation
- Cash handling
- Processing payments
- Food safety and sanitation
- Teamwork
- Customer satisfaction
- Product knowledge
- Conflict resolution
- Goal setting
Accomplishments
* supervised and managed 1300 accounts constantly hitting company goals and bonuses.
* Consistency in the top 5 for sales and G.A.P achieved for the columbus region.
Timeline
Customer Account Manager
Aarons Sale and Lease
08.2021 - Current
Sales Associate
Aaron's Sales and Lease
08.2021 - 11.2021
Delivery Driver
Amazon
02.2021 - 07.2021
Kitchen Manager
Kings Grand Central
07.2016 - 02.2021
High School Diploma -
Fairfield Union High School