Summary
Overview
Work History
Education
Skills
References
Interested Positions
Timeline
Generic

Hunter Bagley

Harahan,LA

Summary

Dedicated and results-driven professional with 7 years of experience in the hospitality industry. Proven track record of delivering exceptional guest experiences, optimizing operational efficiency, and leading high-performing teams. Skilled in managing guest relations, staff development, and implementing streamlined processes that improve service delivery and operational workflows. Adept at identifying and solving complex challenges, while maintaining high standards of quality and customer satisfaction. Committed to fostering a positive and productive work environment that enhances team performance and guest satisfaction.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Loews Hotels & Resorts
New Orleans, LA
12.2024 - Current
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Provided support to guests with check-in and check-out procedures.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Implemented strategies for improving customer service standards across the department.
  • Assisted guests with inquiries and requests.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Monitored staff performance and provided feedback when necessary.

Front Desk and F&B Supervisor

Moxy Hotel
New Orleans, LA
05.2024 - 12.2024
  • Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Offered guests beverages and refreshments upon check-in.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Greeted guests and checked them in and out of the hotel.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Assistant General Manager

TownePlace Suites by Marriott
Harahan, LA
05.2022 - 04.2024
  • Supervised critical budget implementations, employee reviews, training and scheduling for projects.
  • Ensured that customer service standards were met or exceeded at all times.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Oversaw inventory management, ensuring adequate supplies while controlling costs.
  • Oversaw the reopening of a partially renovated hotel due to hurricane Ida damage.
  • Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.

Education

High School Diploma -

Meridian High
Meridian, MS
05-2009

Skills

  • Guest Satisfaction
  • Invoice Management
  • Inventory Management
  • Payroll
  • Scheduling
  • Onboarding
  • Budgeting and cost control
  • Food safety handling
  • Forecasting
  • Recruitment and hiring
  • Accounts payable and receivable
  • Training development
  • Conflict resolution
  • Performance monitoring
  • Vendor relationship management
  • POS software

References

Available upon request.

Interested Positions

  • Front-Office Management
  • Housekeeping Management
  • F&B Management

Timeline

Front Desk Supervisor

Loews Hotels & Resorts
12.2024 - Current

Front Desk and F&B Supervisor

Moxy Hotel
05.2024 - 12.2024

Assistant General Manager

TownePlace Suites by Marriott
05.2022 - 04.2024

High School Diploma -

Meridian High

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Hunter Bagley