Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Hunter Bales

Coos Bay,OR

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. (95%+ customer satisfaction rating with Peloton and AT&T)

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
years of professional experience

Work History

Dollar General Market
Lakeside, OR

Associate
06.2024 - Current

Job overview

  • Verified credit card charges against purchase receipts for accuracy.
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Processed shipments received from vendors according to established protocols.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Maintained an up-to-date knowledge of store promotions, specials, events..

AT&T / Prime Communications
Coos Bay, OR

Retail Sales Consultant
05.2023 - 01.2024

Job overview

  • Provided product knowledge to customers on merchandise features, benefits, and quality.
  • Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted with stock replenishment of shelves and displays.
  • Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
  • Conducted periodic inventory audits to ensure accuracy of records.
  • Processed online orders for delivery or pickup at retail location.
  • Attended regular training sessions on new products and services offered by the company.
  • Handled returns and exchanges in accordance with established policies and procedures.
  • Tracked competitor pricing information in order to remain competitive in local market.
  • Assisted customers with product selection based on individual needs and preferences.
  • Recommended additional merchandise items that would complement purchased items.
  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Grocery Outlet Bargain Market
Coos Bay, OR

Cashier
03.2022 - 04.2023

Job overview

  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
  • Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
  • Followed instructions to properly arrange merchandise items.
  • Answered questions and inquiries per shift regarding products, prices and availability.
  • Identified and quickly handled spill clean-up.
  • Scanned items and checked pricing on cash register for accuracy.

Turning Tides Tradesman
Coos Bay, OR

Subcontractor
09.2022 - 11.2022

Job overview

  • Followed safety protocols to avoid job site accidents and damage to property.
  • Interacted with homeowners to understand the job specifics and expectations.
  • Inspected work site following each shift and removed debris to keep area clean.
  • Used specialized tools to install ceramic tile and hardwood.
  • Identified needs of customers promptly and efficiently.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

First Call Resolution / Peloton Interactive Inc
Coos Bay, OR

Customer Service Representative
07.2020 - 11.2021

Job overview

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Made outbound calls to obtain account information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new employees on procedures and policies to maximize team performance. (Floor Support for new Agents)
  • Upheld privacy and security requirements for customer information.

Education

Marshfield High School
Coos Bay, OR

Harding Learning Center
Coos Bay, OR

Skills

  • Retail sales customer service
  • High-energy attitude
  • Sales expertise
  • Adaptive team player
  • Process optimization
  • Courteous demeanor
  • Quality assurance controls
  • Conflict mediation
  • Technologically savvy
  • Shipping and receiving understanding
  • Call Center Operations
  • Problem-solving abilities
  • Inbound and Outbound Calling
  • Product organization
  • Store maintenance

Timeline

Associate

Dollar General Market
06.2024 - Current

Retail Sales Consultant

AT&T / Prime Communications
05.2023 - 01.2024

Subcontractor

Turning Tides Tradesman
09.2022 - 11.2022

Cashier

Grocery Outlet Bargain Market
03.2022 - 04.2023

Customer Service Representative

First Call Resolution / Peloton Interactive Inc
07.2020 - 11.2021

Marshfield High School

Harding Learning Center

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Hunter Bales