Hunter Brady
Stamford
Summary
Dedicated and detail oriented Individual with a proven track record of impeccable organizational skills as well as strong customer service relations. A collaborative team player experienced in anticipating and planning for future challenges and opportunities. Eager to learn and grow with the ability to pivot quickly and thoughtfully. Possesses strong interpersonal skills with a passion for connecting with others. Sets a tone of genuine affection for people, fostering positive relationships with customers, families and colleagues. Passionate about creating a positive environment for peers and visitors.
Overview
8
8
years of professional experience
Work History
Medical Secretary
Hospital for Special Surgery, Sports Medicine
11.2024 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
Surgical Coordinator - Total Joint Replacement
Orthopaedic and Neurosurgery Specialists
01.2021 - 10.2024
- Manages pre-operative and post-operative care for patients undergoing total joint replacement surgeries.
- Communicates effectively with surgeons while taking feedback positively and implements changes as needed.
- Provides emotional support and reassurance to patients and families throughout the surgical process.
- Collaborates with surgeons, anesthesiologists, and other healthcare professionals to optimize patient outcomes.
- Utilizes electronic scheduling systems and maintains accurate records of surgeries and other related documentation.
- Maintains accurate medical records and updated patient information in electronic health records.
- Demonstrates meticulous organization systems to track and categorize important files and resources.
- Manages patient data and ensured compliance with HIPAA regulations.
- Positively receives patient feedback and complaints to improve overall satisfaction and care.
Dental Assistant/Office Administrator
Darien Center for Dentistry
01.2019 - 01.2021
- 2+ years of experience as a Dental Assistant with proficiency in both front and back-office duties.
- Knowledgeable in dental procedures, equipment sterilization, and assisting with chairside procedures.
- Excelled in communication and interpersonal skills, creating a comfortable and positive patient experience.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information.
- Provided assistance to dentist during various dental procedures.
- Assisted in sterilization and preparation of dental instruments and equipment.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Demonstrated ability to streamline ordering processes, leading to improved efficiency and cost savings.
- Developed strong time management skills through time tracking and prioritization techniques.
Key Leader
Lululemon
08.2017 - 01.2019
- Led and managed a team of 10+ employees, ensuring efficient operation and productivity.
- Demonstrated strong problem-solving skills in resolving customer disputes and addressing operational challenges.
- Provided exceptional customer service, ensuring customer satisfaction and resolving inquiries or complaints.
- Demonstrated strong communication skills in delivering clear and concise information to customers.
- Collaborated with cross-functional teams to improve processes and enhance overall customer experience.
Education
Theatre Performance -
Susquehanna University
Selinsgrove, PA05.2017
Skills
- Quick Learner - Team Player with exceptional organizational skills and willingness to learn
- Conflict Resolution - Patient care for high stress medical procedures in short periods of time
- Active Listening - Shows ability to fully receive information and determine what is needed in situation
- Microsoft Office
- Reliability
- Positive and engaging demeanor
- Reliability and punctuality
Timeline
Medical Secretary
Hospital for Special Surgery, Sports Medicine
11.2024 - Current
Surgical Coordinator - Total Joint Replacement
Orthopaedic and Neurosurgery Specialists
01.2021 - 10.2024
Dental Assistant/Office Administrator
Darien Center for Dentistry
01.2019 - 01.2021
Key Leader
Lululemon
08.2017 - 01.2019
Theatre Performance -
Susquehanna University
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