Hunter Bronson
Round Rock,Texas
Summary
Insightful finance professional and analytical problem-solver with talents for sales, team building, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance client engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Assistant Store Manager
Community Choice Financial Inc.
09.2018 - Current
- Responsible for recruiting, hiring, and training new office personnel, as well as training existing customer advocates and management. Insuring candidates display an exceptional work ethic that correlates with company values and standards, while working to instill important company policies and correct procedures, in order to produce associates adequately equipped with the knowledge and skills to best meet the needs of clients.
- Managed day-to-day staffing and handle scheduling for all store employees. creating schedules three weeks in advance, collaborating with staff members to coordinate specific time request in order to maintain proper shift coverage best suitable to business needs.
- appointed marketing manger in charge of hosting quarterly events, updating marketing materials, as well as collaborating with store managers from similar institutions. In doing so allowing me to actively utilize marketing knowledge and data in order to maximize product outreach to potential new clientele.
- Collaborated daily with office manager to develop a strong initiative aimed at improving overall performance across all levels of staff, allowing us to provide a enhanced customer satisfaction by consistently providing upstanding and efficient service.
- Executed weekly oversight of full office audits including the placement or release of vehicle title leans. this includes a full count of all staff tills, a full inventory audit on the contents of the office vault, as well as completing a successful security audit, insuring all safety measures and security procedures are accurately met.
- Responsible for upholding company policies and procedures at all times, dedicated to contributing a safe and welcoming atmosphere for all staff, as well as clientele.
Assistant Manager
Community Choice Financial Inc.
10.2017 - 09.2018
- Oversaw daily vault and teller till activity, including loan audits and accepted check deposits reconciliations, accurately ensuring superior financial reporting and minimizing discrepancies.
- Mentored in addition to trained junior staff members in their professional development by offering constructive guidance/support for positive growth in their assigned roles.
- Opened and closed location according to operations standards and security protocols , as well as monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Advocate
Community Choice Financial Inc.
10.2016 - 10.2017
- Ask questions to build opportunities for trust, and educate the customer on products and services. Work with customers to find the best financial solutions to fit their needs.
- Verify customer information and process customer applications for open and closed end bank line loans such as pay day loans, installment loans, as well as title loans.
- Carry out daily lead calls initiating first contact with potential first time borrowers. Briefing them on the various bank line products, making a conscious effort to create a positive connection in order to gain borrower's trust , as well as their future business.
- Utilize vast verification procedures in order to authenticate and properly complete check cashing transactions.
- Conduct Money Gram transactions according to proper compliance and regulations. transactions including sending funds, receiving funds, along with bill payment.
- Adhere to all company policies, procedures, and customer confidentiality requirements. In addition Create a positive, respectful environment among peers, superiors, and customers.
Education
High School Diploma -
Mcneil High School
Austin, TX06.2015
Skills
- Acute attention to detail
- Persuasion and sales
- Business development
- Data analytics
- Fraud prevention
- Regulatory compliance
- Problem-solving abilities
- Training and Development
- Money Gram agent
- Ebuzz tax preparation certified
Timeline
Senior Assistant Store Manager
Community Choice Financial Inc.
09.2018 - Current
Assistant Manager
Community Choice Financial Inc.
10.2017 - 09.2018
Customer Advocate
Community Choice Financial Inc.
10.2016 - 10.2017
High School Diploma -
Mcneil High School
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