Hunter Bustamante
Aurora,CO
Overview
7
7
years of professional experience
Work History
Loss Mitigation Administrator
Bellco Credit Union
10.2021 - Current
- Enhanced loss mitigation efficiency by streamlining workflow processes and implementing effective case management strategies.
- Reduced loan delinquency rates through proactive borrower outreach and communication to identify potential problems early on.
- Collaborated with cross-functional teams to develop comprehensive loss mitigation solutions for at-risk borrowers.
- Assessed borrower financial situations and identified appropriate loan workout options, ensuring compliance with regulatory guidelines.
- Addressed escalated borrower concerns with diplomacy and tact, resolving issues efficiently while maintaining positive relationships.
- Analyzed portfolio data to identify trends and opportunities for process improvements within the loss mitigation department.
- Maintained professional knowledge of industry trends and regulations with the FDCP and CFPB in order to provide guidance on best practices for loss mitigation efforts.
- Developed strong relationships with external vendors, optimizing collaboration during repossessions and outside attorney collection agencies.
Team Lead Car Detail
Managed Labor Solutions/Hertz Car Rental
06.2021 - 10.2021
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Student Loan Advisor
Nelnet Student Loan Services
01.2020 - 02.2021
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Assisted in reducing default rates by proactively reaching out to struggling borrowers and offering tailored solutions.
- Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
- Streamlined application processes for income-driven repayment plans, resulting in faster approval times for clients.
- Trained new advisors on company policies and best practices, contributing to a knowledgeable workforce that provided exceptional service.
Legal Collection Specialist
Rausch, Sturm, Isreal, Enerson And Hornik
06.2017 - 09.2019
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Enhanced departmental performance with consistent monitoring and coaching of team members.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Assisted in developing training materials for new hires, ensuring a smooth onboarding process for future team members.
- Supported management in devising innovative strategies to reduce bad debt exposure and mitigate risk within the portfolio.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Used skip tracing and other techniques to locate debtors.
Education
High School Diploma -
John Muir Charter Schools
El Centro, CASkills
- Bankruptcy knowledge
- Portfolio Management
- Credit analysis
- Repayment Plans
- DNA, Akcelerant, COOP, Accurint, RDN & AutoIMS
- Microsoft Office Suites
- Analytical Skills
- Critical Thinking
- Interpersonal Skills
- Time Management
- Organizational Skills
- Data Analysis
Timeline
Loss Mitigation Administrator
Bellco Credit Union
10.2021 - Current
Team Lead Car Detail
Managed Labor Solutions/Hertz Car Rental
06.2021 - 10.2021
Student Loan Advisor
Nelnet Student Loan Services
01.2020 - 02.2021
Legal Collection Specialist
Rausch, Sturm, Isreal, Enerson And Hornik
06.2017 - 09.2019
High School Diploma -
John Muir Charter Schools
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