Hunter Canaday
Consumer Direct Care Network Virginia
Prince George,VA
7
years of professional experience
1
Certification
IT Professional experienced in supporting computers, software, and end users. Achieved seamless operations through expertise in Windows, Windows Server, macOS, PC imaging, and troubleshooting, backed by CompTIA Security+ certification and a B.S. in Information Technology/Cybersecurity. Focused on delivering exceptional customer service, coordinating administrative functions, and adapting to new challenges in fast-paced environments.
Skills
IT Support: Hardware and Software Troubleshooting
PC Imaging and Deployment
User Accounts
Printers
Peripherals
AV Equipment
Mobile Devices
Technical Support
IT troubleshooting
Attention to detail
Data entry
Time management
Data management
Networking: TCP/IP
DNS
DHCP
Ethernet
Wired/Wireless Networks
VPN
Technical documentation
Work History
Administrative Coordinator I
2 Years 9 Months- Supported staff and customers with inquiries and issues related to electronic systems and daily workflows, enhancing user experience.
- Troubleshot system and documentation issues, identifying practical solutions to streamline operations.
- Work with multiple software systems while maintaining accuracy, confidentiality, and data security.
- Assist users in resolving issues and adapting to changes in systems and processes.
- Assisted users in resolving issues and adapting to changes in systems and processes, fostering smoother transitions.
- Achieved a perfect scorecard by consistently meeting performance standards.
Front Desk Supervisor & Event Support
2 Years- Resolved hardware, software, peripheral, and connectivity issues to enhance user experience.
- Trained staff in equipment use and operational procedures.
- Adapted quickly to changing priorities in a fast-paced environment, ensuring timely resolution of issues.
- Supervised front desk operations and provided seamless technology and event support.
Grounds Keeper
1 Year- Ensured infrastructure readiness for athletic events, collaborating with team to support seamless execution.
- Maintained athletic fields through mowing, edging, trimming, and seasonal turf care.
- Prepared game-day surfaces by raking, lining, and inspecting fields for safe play conditions.
- Operated grounds equipment safely, including mowers, blowers, trimmers, and utility vehicles.
Crew Member
1 Year- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Trained new crew members on register procedures, food safety, and store standards.
- Coordinated daily customer service, resolving issues quickly and maintaining smooth front-end operations.
- Prepared made-to-order food and beverages while following sanitation and quality guidelines.
Education
Bachelor of Science - Information Technology, Cybersecurity
Certification
CompTIA Security+ CE 2024, Microsoft Office Specialist – Word, NSA/DHS Cybersecurity Certificate of Cyber Excellence
Section name
Additional: Valid Virginia Driver’s License and good driving record
Personal Information
- Title: IT SUPPORT TECHNICIAN
- Driving License: Valid Virginia Driver’s License
Timeline
Administrative Coordinator I
Consumer Direct Care Network Virginia
01.2024 - CurrentRead More
Front Desk Supervisor & Event Support
George Mason University Athletics
01.2022 - 01.2024Read More
Grounds Keeper
George Mason University Athletics
01.2021 - 01.2022Read More
Crew Member
Sheetz
01.2020 - 01.2021Read More
George Mason University
Bachelor of Science from Information Technology, Cybersecurity
Read More