Hunter Castro
Amarillo,TX
Summary
Dynamic General Manager with a proven track record at Tommy's Express Car Wash, excelling in team leadership and operational excellence. Skilled in performance analysis and team training, I have customer loyalty and achieved high satisfaction rates through exceptional service and strategic marketing initiatives. Committed to driving growth and enhancing employee engagement.
Overview
15
15
years of professional experience
Work History
General Manager
Tommys Express Car Wash
11.2021 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Started the recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Achieved customer satisfaction by providing high-quality professional service.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
Manager
SUBWAY®Restaurants
04.2011 - 11.2021
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Bushland High School
Bushland, TX05-2010
Skills
- Advertising and marketing
- Sales
- Schedule management
- Event management and promotion
- Succession planning
- Operations Start-up
- Team training and development
- Project management
- Team leadership
- Team building
- Performance analysis
- Performance evaluations
- Leadership
- Staff management
- Deadline oriented
Timeline
General Manager
Tommys Express Car Wash
11.2021 - Current
Manager
SUBWAY®Restaurants
04.2011 - 11.2021
High School Diploma -
Bushland High School