
Dynamic and results-driven Preventative Maintenance Field Technician with a proven track record at Thompson Tractor. Expert in building strong customer relationships while efficiently diagnosing and repairing heavy equipment. Recognized for exceptional organizational skills and precision in service delivery, ensuring optimal machine performance and customer satisfaction.
Performing preventative maintenance on machines. Performing inspections on customer machines to identify any needed repairs. Building relationships with customers and upselling repairs and maintenance services.
Inspecting customer machines for any needed repairs. Generating quotes and ordering parts for the needed repairs. Performing repairs on heavy equipment.
Specialized in rebuilding and repairing Caterpillar engines.
Exceptional customer relationship building and maintenance
Maintaining speed and precision when completing paperwork and physical job duties
Organized daily planning and mapping customer job site visits
Certified in all Caterpillar required classes to become an A-class technician. Multiple service rewards based on customer satisfaction reviews.