HUNTER J. CLAYTON
Spartanburg,SC
Summary
I’m seeking a clerical position. I have worked these positions and others most of my adult career. If not, all of my background is customer services. I always come in smiling, I have been told, that my smile and personality is contagious. Self-motivated individual offering excellent skills in guest relations and upselling products and services. I am a very organized individual. Goal-oriented with 5 + years of experience in leadership roles. Detail-focused and driven to help employees and employers succeed in meeting and exceeding goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
6
6
years of professional experience
Work History
Project Manager
Blue Waters Pool & Spas
01.2023 - Current
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project performance to identify areas of improvement and make adjustments.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Educated customers in proper pool operation and maintenance.
- Maintained clean, safe and appropriately stocked company vehicle.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Worked with customers on pricing and or replacing used / worn out pool equipment.
Hotel Manager /Events Manager/ Bar Manager
Lake Lure Inn & Spa
09.2021 - 08.2022
- Staff development
- Data entry
- Dinner service planning
- Process implementation
- Document scanning
- Team liaison
- Materials preparation
- Promote and maintain the highest level of customer service to all guests
- Work in teams to set up function rooms
- Anticipate guests’ needs and respond promptly to all requests
- Offer welcome drinks and ask guests if they need any additional items
- Managed disruptive customer behavior and mitigated liability by [Action]
- Prepared for events by setting up bar, stocking supplies and arranging tables
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Orchestrated many social functions, including private parties, business meetings and formal engagements
- Recommended appropriate wines for individual tastes and food selections
- Created attractive bar displays by strategically arranging bottles and glasses
- Supervised, trained and developed team members in accordance with company policies and procedures
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Trained incoming staff regarding restaurant's practices, culture and procedures
- Supported all customer needs with attentiveness and skilled assistance
- Cleaning the work space
- Communicating clearly with the management
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Processed credit cards, checks, gift cards and coupons
- Trained team members to work as cashiers, in accordance with company policies and procedures
- Engaged customers warmly and provided immediate and dedicated assistance
- Greeted customers as they entered and provided them with product information
- Clean and close the store regularly
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained highest standards for beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Managed bar and wait staff and directed hiring program.
- Closed out cash register and prepared cashier report at close of business.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Prepared invitations to send out to guest lists.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Trained and supervised event staff to complete tasks on time.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
Assistant Manager / Lifeguard
Lake Lure Tours, LLC
05.2022 - 08.2022
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scanned main areas to monitor for any safety risks.
- Attentively monitored swimmers to identify distress.
Office Manager
At Home Next Door, LLC
12.2021 - 03.2022
- Facilitated transportation to and from appointments.
- Provided assistance with medication management.
- Maintained and organized all shared drives, documents and spreadsheets.
- Preserved patient safety by following safety protocols.
- Developed and implemented individual care plans tailored to needs of each client.
- Developed and implemented activities to improve clients' quality of life.
- Used discretion when handling confidential information.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Served as point of contact between clients and managerial staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Helped clients to maintain independence and quality of life.
- Maintained appropriate filing of personal and professional documentation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules as well working with Resident scheduling needs.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Banquet Captain
The Piedmont Club
05.2017 - 10.2021
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Checked ID cards and verified bar guests were of legal age.
- Recommended appropriate wines for individual tastes and food selections.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
Education
GED -
Isothermal Community College
Spindale, NC05.2011
Associate of Arts - General Office Services
Isothermal Community College
Spindale, NC08.2011
Skills
- Creativity and Adaptability
- Guest Services
- Documentation and Record keeping
- Office Operations
- Supplier Relations
- Database Maintenance
- Management
- Event Operations
- Guest Relations
- Accounting
- Organizational Management
- Liquor, Beer and Wine Knowledge
- Accurate Documentation
- Supply Management
Timeline
Project Manager
Blue Waters Pool & Spas
01.2023 - Current
Assistant Manager / Lifeguard
Lake Lure Tours, LLC
05.2022 - 08.2022
Office Manager
At Home Next Door, LLC
12.2021 - 03.2022
Hotel Manager /Events Manager/ Bar Manager
Lake Lure Inn & Spa
09.2021 - 08.2022
Banquet Captain
The Piedmont Club
05.2017 - 10.2021
GED -
Isothermal Community College
Associate of Arts - General Office Services
Isothermal Community College
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