Hunter Cochran
WeStreet Credit Union
Tulsa,OK
13
years of professional experience
Payment Specialist resolving 16–30 payment claims per week through detailed research and case investigation. Manages dispute resolution, customer communication, and timely case decisions while working with merchants, law enforcement, and internal teams. Strengthens fraud prevention and program controls by reviewing 61+ suspicious transactions per week, documenting findings, and improving processes.
Work History
RCM Payment Specialist
2 Years 9 Months- Conducted thorough investigations of claim denials to facilitate timely resolution.
- Executed timely posting of incoming insurance payments to support overall revenue tracking.
- Processed and managed patient billing inquiries to ensure timely resolution of payment issues.
- Analyzed payment trends and provided insights to management for strategic decision-making regarding revenue cycles.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Employed Microsoft Excel to streamline management of aging accounts and payment tracking.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Payment Specialist
5 Years- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Analyzed, researched and resolved payment claims within required timeframes.
- Monitored industry information, system changes, network rules, and compliance issues to ensure adherence and proactive adjustments.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Established internal requirements and standards to reduce regulatory risks and enhance compliance across programs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking, and data communications.
- Performed risk assessments to determine the level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Developed and implemented procedures to detect and prevent fraud.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Analyzed fraud cases and trends to formulate effective prevention strategies.
- Worked with third-party vendors to access and analyze data and systems.
- Evaluated the success of fraud detection systems to identify areas for improvement.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify them of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed financial statements to identify discrepancies, irregularities, and fraudulent activity.
- Summarized all key information regarding an investigation into a detailed report for delivery to the client.
- Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Payment Solutions Fraud Representative
4 Years 6 Months- Analyzed large data sets to identify fraud patterns and anomalies, enhancing detection capabilities.
- Conducted interviews with witnesses regarding fraud cases, employing active listening and interpersonal skills to gather critical information.
- Notified customers when fraudulent activity was detected in an effort to reduce impact.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Reviewed flagged transactions and suspicious activity reports to assess risk and prevent potential fraud.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Earned good attendance record and built reputation for being on time and ready to work.
- Maintained industry knowledge through continuing education, training and monitoring of industry publications.
Teller
1 Year 5 Months- Processed 1,000 cash withdrawals per month accurately and efficiently.
- Delivered prompt, accurate and excellent customer service.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Exceeded sales goals by actively promoting bank products and services to every customer interaction.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Counted as much as $500,000 in daily funds with manual and machine-assisted methods.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Adhered to financial services security and audit procedures.
- Adhered to regulatory and company security and audit procedures.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Volunteered for additional shifts during holidays and busy periods to support team and ensure adequate staffing.
- Trained employees on cash drawer operation.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Examined checks for identification and endorsement.
- Served approximately 60 customers each shift, remaining composed and professional even in high-stress situations.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Processed cash withdrawals.
- Maintained confidentiality of bank records and client information.
- Served 60 customers each shift while maintaining composure and professionalism under high-stress situations.
- Supplied tellers with coin and currency.
Shift Lead
1 Year 11 Months- Managed and mentored 5-10 staff members.
- Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
- Resolved customer complaints and escalated issues to senior management for timely resolution.
- Managed and mentored 5-10 staff members to enhance skills and foster team collaboration.
- Allocated tasks to employees daily and monitored activity and task completion.
- Supervised team of 5 employees working with slicing equipment, maintaining safety and cultivating a productive atmosphere.
- Allocated daily tasks to employees and monitored progress to ensure timely completion and accountability.
- Increased overall team efficiency and productivity.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Bachelor of Science - Accounting
Bachelor of Science - Applied Behavioral Sciences
Bachelor of Arts - Applied Behavioral Science
Skills
Fraud and anomaly analysis
Microsoft Office 365
Verbal and written communication
Payment claim investigation
Risk assessment
Evidence analysis
Case documentation
Chargeback resolution
Dispute case management
Transaction review
Regulatory compliance
Fraud prevention procedures
Bank reconciliations
Wire transfer review
Timeline
RCM Payment Specialist
Foresight Mental Health
11.2023 - CurrentRead More
Payment Specialist
WeStreet Credit Union
08.2021 - CurrentRead More
Payment Solutions Fraud Representative
TTCU FCU
01.2017 - 07.2021Read More
Teller
Arvest Bank Group Inc.
07.2015 - 12.2016Read More
Shift Lead
Jimmy John's
08.2013 - 07.2015Read More
University of Arizona Global Campus
Bachelor of Science from Applied Behavioral Sciences
Read More
Western Governors University
Bachelor of Science from Accounting
Read More
University of Arizona Global Campus
Bachelor of Arts from Applied Behavioral Science
Read More
Education
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