Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Colburn

Clermont,FL

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

8
8
years of professional experience

Work History

Operations Associate

Westgate Resorts
01.2022 - Current
  • Assisted in the development of departmental budgets, ensuring fiscal responsibility and costeffectiveness.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Analyzed data to identify trends, uncovering opportunities for process improvement and cost savings.
  • Created Power BI Reports based on overall data given through our Five9 systems and reported them to upper management
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
  • Served as a liaison between departments, facilitating communication to ensure smooth operations throughout the organization.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.

Life Insurance Sales Manager

Family First Life
02.2020 - 01.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Orientation Leader / Peer Mentor

Johnson & Wales University
08.2018 - 01.2020
  • Enhanced student orientation experience by organizing interactive activities and icebreakers.
  • Collaborated with fellow Orientation Leaders for seamless event planning and execution.
  • Ensured student success by providing resources, guidance, and support throughout the orientation process.
  • Assisted new students with course registration and academic advising, streamlining their transition to college life.
  • Served as a positive role model for incoming students, promoting a welcoming and inclusive campus environment.
  • Developed strong connections with students through active listening and empathetic communication skills.

Sales Administration Assistant

Westgate Resorts
06.2016 - 08.2018
  • Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
  • Streamlined order processing and delivery for improved customer satisfaction and repeat business.
  • Developed strong relationships with clients by providing timely support and information on products or services.
  • Enhanced team collaboration, contributing to a positive work environment through effective communication and problem-solving skills.
  • Maintained accurate records of client interactions, ensuring a seamless experience for customers during follow-up communications.
  • Supported sales representatives by scheduling appointments, preparing presentations, and generating reports for performance analysis.

Education

Bachelor of Science - Hospitality Management

Johnson & Wales University - North Miami
Miami, FL
05.2020

Skills

  • Operations Management
  • Database Management
  • Interpersonal and Written Communication
  • Operational Reporting
  • Project Management

Timeline

Operations Associate

Westgate Resorts
01.2022 - Current

Life Insurance Sales Manager

Family First Life
02.2020 - 01.2022

Orientation Leader / Peer Mentor

Johnson & Wales University
08.2018 - 01.2020

Sales Administration Assistant

Westgate Resorts
06.2016 - 08.2018

Bachelor of Science - Hospitality Management

Johnson & Wales University - North Miami

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Hunter Colburn