Summary
Overview
Work History
Education
Skills
Timeline
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Hunter Creek

Charlotte,NC

Summary

Dynamic Traveling Service Technician with expertise in installation and repair at Nothum Food Processing Systems. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Skilled in equipment troubleshooting and preventive maintenance, consistently delivering high-quality service while fostering teamwork and collaboration. Committed to continuous improvement and client education.

Overview

6
6
years of professional experience

Work History

Traveling Service Technician

Nothum Food Processing Systems
04.2021 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Ensured compliance with safety measures to prevent hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Ensured optimal operation of machinery by conducting regular maintenance checks and repairs, significantly reducing downtime.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Customized training sessions for junior technicians, elevating overall team competency and service quality.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Meat Cutter

Sam’s Club
08.2019 - 04.2021
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Continuously sharpened knives and maintained equipment for optimal cutting performance.
  • Enhanced meat product quality by implementing proper cutting techniques and adhering to sanitation standards.
  • Assisted customers with selecting the best cuts of meat for their desired recipes, resulting in satisfied clients.
  • Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
  • Educated customers on different cuts of meat and cooking techniques, enhancing their overall experience.
  • Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Increased efficiency with expert use of various cutting tools, including knives, saws, and cleavers.
  • Collaborated with team members to keep the department fully stocked and visually appealing for increased sales.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Ensured optimal freshness and shelf life of meat products through proper packaging and storage methods.
  • Increased customer satisfaction by providing exceptional service during peak hours in a fast-paced environment.
  • Reduced waste by accurately portioning meat products according to customer specifications.

Door-to-Door Sales Representative

Aruza Pest Control
03.2023 - 09.2023
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
  • Conducted daily prospecting activities to identify potential new clients within assigned territories.
  • Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
  • Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
  • Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.
  • Maximized efficiency in time management by strategically scheduling visits within geographical areas to minimize travel times between appointments.
  • Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
  • Traveled by foot or automobile to deliver or sell merchandise or services.

Education

Welding Certifications - Welding

Midwest Technical Institute
Springfield, MO
05.2021

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Valid Driver's license
  • Work with minimal supervision
  • Punctual and reliable
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Repair techniques
  • Documentation and reporting
  • Equipment troubleshooting
  • OSHA requirements
  • Professional and courteous
  • Heavy lifting
  • Service reports
  • Mechanical aptitude
  • Quality assurance
  • Hand tool expertise
  • System installation
  • Equipment inspection
  • Analytical thinking
  • Operating test equipment
  • Troubleshooting
  • Safety procedures adherence
  • Testing and evaluation
  • Project management
  • Technical support
  • Equipment demonstration
  • Project oversight
  • Mechanical tools
  • Verbal and written communication
  • System upgrades
  • Quality control
  • Equipment maintenance
  • Emergency response
  • Equipment calibration
  • Client education
  • Expertise in installations
  • Testing and analysis
  • Power tool mastery
  • Work order prioritization
  • Maintenance and repair
  • Problem-solving
  • Multitasking
  • Teamwork and collaboration
  • Organizational skills
  • Active listening
  • Time management

Timeline

Door-to-Door Sales Representative

Aruza Pest Control
03.2023 - 09.2023

Traveling Service Technician

Nothum Food Processing Systems
04.2021 - Current

Meat Cutter

Sam’s Club
08.2019 - 04.2021

Welding Certifications - Welding

Midwest Technical Institute

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Hunter Creek