Crystal McGuire
CHEYENNE
Summary
Dynamic Communications Supervisor at Wyoming State Patrol with a proven track record in team management and emergency communication. Enhanced team morale and performance through effective conflict resolution and recognition strategies. Skilled in policy writing and problem-solving, fostering a collaborative environment that drives success and operational excellence.
In 2016 I was appointed the AMBER Alert Coordinator for the State of Wyoming. I have worked with our reservations and the legislators to get them on the State Amber Alert Plan. I continue to work with our reservation to ensure the are trained on AMBER and Ashanti Alerts.
October 18, 2022 I testified to the legislators for the Ashanti Bill, which was officially signed into law on February 21,2023.
January 9-12, 2023- Started working with the Pilot project. Shortly after was approved to become a Pilot State.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Wyoming State Patrol
09.1990 - Current
- Supervise 40 Communications Officers to ensure the are correctly creating and dispatching calls.
- AMBER/Ashanti Alert Coordinator for the state of Wyoming
- Resolved conflicts within the team by addressing issues promptly and facilitating open communication between parties involved.
- Improved team morale through consistent recognition of achievements and fostering a supportive work environment.
- Oversaw and monitored emergency communications center operations to resolve employee questions.
- Troubleshot minor equipment problems and ordered repairs.
- Led team meetings to discuss ongoing projects, address challenges, and celebrate successes as a cohesive unit.
- Established performance goals and wrote performance evaluations.
- Conducted regular performance evaluations for direct reports, identifying areas of improvement and providing constructive feedback for growth.
- Assist in training new Communications Officers
- Track Transcom Shipments to ensure they do not deviate from there route
Education
Accounting
Laramie Community College
Cheyenne, WY05-1992
Skills
- Team management
- Quality control standards
- Task delegation
- Content development
- Schedule preparation
- Policy writing
- Emergency communication
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Multitasking
- Excellent communication
- Effective communication
- Team building
- Interviewing skills
Accomplishments
1990-2000-Wyoming Highway Patrol Communication Officer 1990-2000
2000-2010- Wyoming Highway Communications Trainer
2000-2012-Trained Field Training Officer at the Wyoming Law Enforcement Academy
2000-Present-Trained Ethic's at the Wyoming Law Enforcement Academy
2010-Present- Wyoming Highway Patrol Communication Supervisor
Certification
1990-Present- Certified Communications Officer through Peace Officer Standard in Training
2000-Present- Certified Trainer through Peace Officer Standard in Training
Timeline
Communications Supervisor
Wyoming State Patrol
09.1990 - Current
Accounting
Laramie Community College
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