HUNTER DELACRUZ
Nevada,TX
Summary
Ambitious and motivated Senior Account Manager who excels at prioritizing, relationship building and following through to achieve company goals. Flexible and hardworking with the drive to succeed. Seeking a role with increased responsibility and long term stability.
Overview
12
12
years of professional experience
Work History
Remote Sr. Account Manager
All Medical Personnel
2021.07 - Current
- Develops long-lasting client relationships by providing exceptional customer service and support.
- Interview and screen nurses to determine their skill set for the open positions.
- Negotiate pay rates for nurse and client to maintain the expected margin for the company.
- Handle terminations, counseling and coaching, as well as other assignment related conflict solutions.
- Liaison between client, company team members and candidates.
- Maintains documentation of provider work history, testing, absences, and work order in database.
- Performs quality calls to candidates providing mentoring to ensure successful completion of assignment.
- Ensures completeness of assignment and related tasks including travel, housing, payroll, and credentialing.
Receptionist
WYLIE VILLAGE DENTISTRY
2018.01 - 2021.06
- Used Eaglesoft to process appointments, check-ins and check-outs.
- Check voicemails and emails on a daily basis.
- Maintained files and records for patient accounts.
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and patient requests according to policies.
- Confirm all upcoming appointments.
- Courtesy calls to check on patients day after procedures.
- Calculate billings and post charges and payments to patient accounts.
- Go over financial arrangements and treatment plans.
- Follow up on no show/cancellation of appointments.
- Contact insurance to check eligibility, claim status, benefit details, and follow up on payment for service.
Teacher
CORNERSTONE PRIVATE SCHOOL
2012.05 - 2018.04
- Assist in receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintain the classrooms in a neat and organized fashion.
- Assist in managing the day-to-day calendar for the various classrooms.
- Implemented curriculum to enhance classes with learning-focused activities.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Communicated with parents.
Receptionist / Hair Stylist
REGIS
2013.10 - 2015.01
- Receptionist experience included managing the receptionist area, greeting visitors, scheduling appointments and responding to telephone and in-person requests for information.
- Hair stylist experience included active listening, appointment scheduling, creativity, critical thinking, customer service and decision making.
Education
COSMETOLOGY
International Beauty College
Garland, TX2014
HIGH SCHOOL DIPLOMA -
Achieve Academy
Wylie, TX2012
Skills
- Administrative Support
- Customer Service-Oriented
- Prioritization and Time Management
- Attention to Detail
- Payment Processing
- Computer Proficiency
- Automated and Manual Data Entry
- Schedule management
Timeline
Remote Sr. Account Manager
All Medical Personnel
2021.07 - Current
Receptionist
WYLIE VILLAGE DENTISTRY
2018.01 - 2021.06
Receptionist / Hair Stylist
REGIS
2013.10 - 2015.01
Teacher
CORNERSTONE PRIVATE SCHOOL
2012.05 - 2018.04
COSMETOLOGY
International Beauty College
HIGH SCHOOL DIPLOMA -
Achieve Academy
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