Hunter Dorward
Castleton,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Volunteer Interior Firefighter
Schodack Valley Volunteer Fire Department
12.2020 - Current
- Improved community safety by conducting fire prevention presentations and distributing educational materials to local schools and organizations.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated with fellow firefighters to extinguish fires quickly, minimizing property damage and loss of life.
- Assisted in the rescue of trapped individuals during structure fires, utilizing specialized tools and techniques for efficient extractions.
- Participated in multi-agency drills to enhance collaboration and improve overall response effectiveness during large-scale emergencies.
Customer Service Leader
Hannaford Supermarket
10.2018 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Take customers items and rung them out on register taking cash, card and check payments.
Education
Associate of Science - Early Childhood Education
Hudson Valley Community College
Troy, NY05.2024
High School Diploma -
Maple Hill High School
Castleton, NY06.2020
Skills
- Cash Handling
- Customer Relations
- Decision Making
- Problem Solving
- Conflict Resolution
- Teamwork and Collaboration
- Customer Service
Timeline
Volunteer Interior Firefighter
Schodack Valley Volunteer Fire Department
12.2020 - Current
Customer Service Leader
Hannaford Supermarket
10.2018 - Current
Associate of Science - Early Childhood Education
Hudson Valley Community College
High School Diploma -
Maple Hill High School
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