Hunter Fike
Memphis,TN
Summary
Dynamic leader with a proven track record at FedEx (retired) as well as The Gold Club, enhancing customer satisfaction and team productivity through expert staff management and development. Skilled in business administration and fostering team leadership, I significantly reduced operational costs and boosted employee morale. My approach prioritizes innovative solutions and effective decision-making, driving operational excellence.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Gold Club
777 N White Station Rd, Memphis, TN 38122
01.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Assisted in organizing and overseeing assignments to drive operational excellence.
(Ramp Agent) Supervisor
Federal Express, FedEx
Memphis, TN
01.2006 - 04.2024
- Reduced operational costs by optimizing staff utilization, eliminating redundancies, and maximizing resource allocation.
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
- Developed standard operating procedures for various tasks performed by ramp agents to ensure consistency in quality across the team members'' output levels.
- Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
- Assisted airline clients with ad-hoc requests related to cargo loading/unloading or special assistance for disabled passengers when necessary.
- Led cross-functional teams in developing innovative solutions for common challenges faced in the daily operations of a busy airport environment.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Managed customer complaints with professionalism and good critical thinking skills.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.
- Supervised day-to-day operations of busy aircraft cargo handling facility.
- Covered cargo handling needs with well-organized employee schedule and well-trained staff.
- Documented cargo movements and maintained updated files with real-time information.
- Utilized optimum practices for safe, timely loading and unloading of aircraft cargo.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Identified and rectified discrepancies in cargo handling or shipping processes.
Security/Bar Back
The Pony
3918 Winchester Rd, Memphis, TN 38118
03.2021 - 01.2023
- Supported a positive work environment through open communication and collaboration with fellow team members, fostering a strong sense of camaraderie among the group.
- Maintained a clean and organized workspace, promoting optimal working conditions for both self and colleagues.
- Increased overall efficiency by regularly monitoring consumables inventory and reordering supplies as needed, reducing downtime due to lack of necessary resources.
- Recognized and addressed potential security vulnerabilities by regularly reviewing and updating clients'' residential and workplace security systems.
- Implemented robust security and data protection measures.
- Enhanced security measures by identifying potential risks during routine inspections.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Doorman/ Security
Silky O' Sullivan's
Beale St. Entertainment District
03.2016 - 12.2017
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Demonstrated strong conflict resolution skills when addressing disputes between employees or guests in the building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Doorman/ Security
Tin Roof
Beale Street Entertainment District
01.2015 - 09.2016
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Responded to customer complaints, questions, concerns and suggestions and conducted quality assurance follow-up.
- Provided exceptional customer service, fostering positive relationships with customers and enhancing their experience.
- Monitored surveillance cameras regularly to ensure safety within the premises at all times.
- Monitored and controlled building access and remained vigilant.
- Established trust with staff and customers through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Examined doors, windows and gates to verify security.
Armed Security Guard
Memphis Area Security and Supena
Memphis, TN
01.2010 - 12.2015
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
- Ensured constant readiness for emergencies through regular maintenance checks on vital equipment such as alarm systems and fire extinguishers.
- Detected suspicious activity by vigilantly observing surroundings and monitoring access points during shifts.
- Prevented unauthorized entry into restricted areas by strictly enforcing access control policies in accordance with client requirements.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Provided timely assistance during evacuations or lockdowns, guiding individuals towards designated safe locations while remaining calm under pressure.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Examined doors, windows and gates to verify security.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
Doorman/ Promo
Chocolate City Night Club
Memphis, TN
06.2009 - 09.2010
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing entertainment experience.
Stockroom Manager/ Trophy Maker
7th Inning Card Shop and Cafe
Memphis, TN
03.2004 - 12.2006
- Conducted regular performance reviews, providing constructive feedback to team members for continuous improvement.
- Collaborated with purchasing department to ensure optimal inventory levels were maintained, minimizing stockouts and overstock situations.
- Developed and maintained a strong team culture, fostering open communication, collaboration, and mutual respect among staff members.
- Improved stockroom efficiency by implementing an effective organization system for inventory management.
- Streamlined order processing with accurate and timely documentation of incoming shipments.
- Enhanced team productivity by providing clear guidance and support in daily tasks.
- Implemented safety protocols within the stockroom environment, reducing workplace accidents and maintaining compliance with regulations.
- Reduced stock discrepancies through meticulous record-keeping and regular audits.
- Played an active role in continuous improvement efforts by proactively identifying areas of opportunity for streamlining processes or enhancing stockroom operations.
- Resolved critical inventory issues promptly by collaborating with other departments such as sales, production, or logistics as required.
Education
Associate of Science - Criminal Justice
Southwest Community College
Memphis, TNHigh School Diploma -
White Station High School
Memphis, TN05-2006
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Staff development
- Shift scheduling
- Workforce management
- Performance evaluations
- Business administration
Certification
757 Load/ Weight and Balance Certified
Airbus load/weight certified
Md10-Md11 load/weight and balance certified
Boeing 767 load/weight and balance certified
Timeline
Manager
Gold Club
01.2023 - Current
Security/Bar Back
The Pony
03.2021 - 01.2023
Doorman/ Security
Silky O' Sullivan's
03.2016 - 12.2017
Doorman/ Security
Tin Roof
01.2015 - 09.2016
Armed Security Guard
Memphis Area Security and Supena
01.2010 - 12.2015
Doorman/ Promo
Chocolate City Night Club
06.2009 - 09.2010
(Ramp Agent) Supervisor
Federal Express, FedEx
01.2006 - 04.2024
Stockroom Manager/ Trophy Maker
7th Inning Card Shop and Cafe
03.2004 - 12.2006
Associate of Science - Criminal Justice
Southwest Community College
High School Diploma -
White Station High School