Hunter Gardner
IT Support Engineer
Charlotte,NC
Summary
Results-oriented IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
3
3
years of post-secondary education
15
15
years of professional experience
Work History
IT Support Engineer
Elevation Church
Matthews, NC
09.2019 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Performed root cause analysis and general troubleshooting.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
0341 Infantry Mortarman
United States Marine Corps
Johnson City, TN
08.2012 - 08.2020
- Briefed adjacent units on readiness, equipment status and enemy locations on a mission dependent basis to enable sound decision making.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
Solutions Specialist
Verizon
Bristol, VA
01.2017 - 08.2019
- Answered customer questions about billing, account issues and upgrade possibilities.
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Best Buy Co Inc.
Bristol, VA
07.2013 - 05.2016
- Maintained organized, presentable merchandise to drive continuous sales.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Associate of Applied Science - Electromechanical Engineering Technologies
01.2013 - 05.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Application installations
Technical Writing
Hardware and software installation
Technical Support
Diagnostic skills
Jamf Admin
Mac systems
Scripting
Timeline
IT Support Engineer - Elevation Church
09.2019 - Current
Solutions Specialist - Verizon
01.2017 - 08.2019
Sales Associate - Best Buy Co Inc.
07.2013 - 05.2016
Northeast State Community College - Associate of Applied Science, Electromechanical Engineering Technologies
01.2013 - 05.2016
0341 Infantry Mortarman - United States Marine Corps
08.2012 - 08.2020