Hunter Garland
Battle Creek
Summary
Dedicated and results-driven Customer Service Representative with extensive experience in leading teams to deliver exceptional customer experiences. Skilled in optimizing procedures and operations, driving sales and service, and promoting a positive work environment. Seeking to leverage my leadership and communication abilities to enhance customer satisfaction and contribute to your team.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Menards
Battle Creek, Kalamazoo, MI
06.2017 - Current
- Greet and assist customers in a friendly and professional manner at the front end of the store.
- Respond to inquiries, provide product information, and address customer concerns to ensure satisfaction.
- Process transactions accurately and efficiently using POS systems, handling cash, credit, and electronic payments.
- Collaborate with team members to maintain a clean and organized front end area, including restocking merchandise and tidying displays.
- Handle returns, exchanges, and refunds according to company policies, resolving customer issues promptly and courteously.
- Communicate effectively with colleagues and management to relay customer feedback and identify areas for improvement.
Front End Customer Service Manager
Menards
Battle Creek, MI
08.2022 - 01.2024
- Lead and oversee front end customer service operations, including cashiering, customer inquiries, and returns, to ensure a seamless and positive customer experience.
- Train, coach, and mentor front end staff to deliver exceptional service, maintain productivity, and uphold company policies and standards.
- Develop and implement strategies to improve front end efficiency, streamline processes, and reduce wait times, resulting in increased customer satisfaction scores.
- Analyze sales and customer service metrics to identify trends, opportunities, and areas for improvement, implementing action plans to drive continuous improvement.
- Foster a positive and collaborative work environment by promoting open communication, recognizing achievements, and addressing performance issues effectively.
- Collaborate with cross-functional teams, including sales, marketing, and operations, to execute promotions, initiatives, and special projects aimed at enhancing the customer experience.
- Trained and coached front end staff on customer service best practices, product knowledge, and use of POS systems, resulting in improved service quality and employee performance.
- Monitored and evaluated team performance, providing regular feedback, performance reviews, and recognition to drive motivation and engagement.
- Resolved escalated customer issues and complaints in a timely and satisfactory manner, maintaining positive customer relationships and upholding company reputation.
- Assisted in developing and implementing customer service policies, procedures, and training programs to enhance service consistency and effectiveness.
Receptionist
Grace Health
Battle Creek, MI
10.2019 - 07.2020
- Greet patients and visitors in a courteous and professional manner
- Schedule appointments and manage patient appointments
- Verify patient insurance coverage and collect co-payments
- Answer phone calls and respond to inquiries or direct calls to appropriate personnel
- Maintain patient records and ensure accuracy of information
- Assist with administrative tasks such as filing, faxing, and data entry
- Provided administrative support to a team of [number] professionals
- Maintained filing systems and organized office supplies
- Assisted with special projects as needed
Education
High School Diploma -
Battle Creek Lakeview
Battle Creek06.2017
Skills
- Leadership and team management
- Customer service excellence
- Strategic planning and problem-solving
- Strong communication and interpersonal skills
- Sales and revenue optimization
- Performance management and coaching
- Analytical and decision-making abilities
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with a customer-focused approach
- Proficiency in POS systems
- Ability to multitask and prioritize in a fast-paced environment
- Problem-solving skills and ability to remain calm under pressure
- Attention to detail and accuracy in transaction processing
- Team player with a positive attitude and willingness to learn
Timeline
Front End Customer Service Manager
Menards
08.2022 - 01.2024
Receptionist
Grace Health
10.2019 - 07.2020
Customer Service Representative
Menards
06.2017 - Current
High School Diploma -
Battle Creek Lakeview