Summary
Overview
Work History
Education
Skills
Timeline
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Hunter Garland

Battle Creek

Summary

Dedicated and results-driven Customer Service Representative with extensive experience in leading teams to deliver exceptional customer experiences. Skilled in optimizing procedures and operations, driving sales and service, and promoting a positive work environment. Seeking to leverage my leadership and communication abilities to enhance customer satisfaction and contribute to your team.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Menards
06.2017 - Current
  • Greet and assist customers in a friendly and professional manner at the front end of the store.
  • Respond to inquiries, provide product information, and address customer concerns to ensure satisfaction.
  • Process transactions accurately and efficiently using POS systems, handling cash, credit, and electronic payments.
  • Collaborate with team members to maintain a clean and organized front end area, including restocking merchandise and tidying displays.
  • Handle returns, exchanges, and refunds according to company policies, resolving customer issues promptly and courteously.
  • Communicate effectively with colleagues and management to relay customer feedback and identify areas for improvement.

Front End Customer Service Manager

Menards
08.2022 - 01.2024
  • Lead and oversee front end customer service operations, including cashiering, customer inquiries, and returns, to ensure a seamless and positive customer experience.
  • Train, coach, and mentor front end staff to deliver exceptional service, maintain productivity, and uphold company policies and standards.
  • Develop and implement strategies to improve front end efficiency, streamline processes, and reduce wait times, resulting in increased customer satisfaction scores.
  • Analyze sales and customer service metrics to identify trends, opportunities, and areas for improvement, implementing action plans to drive continuous improvement.
  • Foster a positive and collaborative work environment by promoting open communication, recognizing achievements, and addressing performance issues effectively.
  • Collaborate with cross-functional teams, including sales, marketing, and operations, to execute promotions, initiatives, and special projects aimed at enhancing the customer experience.
  • Trained and coached front end staff on customer service best practices, product knowledge, and use of POS systems, resulting in improved service quality and employee performance.
  • Monitored and evaluated team performance, providing regular feedback, performance reviews, and recognition to drive motivation and engagement.
  • Resolved escalated customer issues and complaints in a timely and satisfactory manner, maintaining positive customer relationships and upholding company reputation.
  • Assisted in developing and implementing customer service policies, procedures, and training programs to enhance service consistency and effectiveness.

Receptionist

Grace Health
10.2019 - 07.2020
  • Greet patients and visitors in a courteous and professional manner
  • Schedule appointments and manage patient appointments
  • Verify patient insurance coverage and collect co-payments
  • Answer phone calls and respond to inquiries or direct calls to appropriate personnel
  • Maintain patient records and ensure accuracy of information
  • Assist with administrative tasks such as filing, faxing, and data entry
  • Provided administrative support to a team of [number] professionals
  • Maintained filing systems and organized office supplies
  • Assisted with special projects as needed

Education

High School Diploma -

Battle Creek Lakeview
Battle Creek
06.2017

Skills

  • Leadership and team management
  • Customer service excellence
  • Strategic planning and problem-solving
  • Strong communication and interpersonal skills
  • Sales and revenue optimization
  • Performance management and coaching
  • Analytical and decision-making abilities
  • Excellent communication skills, both verbal and written
  • Strong interpersonal skills with a customer-focused approach
  • Proficiency in POS systems
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving skills and ability to remain calm under pressure
  • Attention to detail and accuracy in transaction processing
  • Team player with a positive attitude and willingness to learn

Timeline

Front End Customer Service Manager

Menards
08.2022 - 01.2024

Receptionist

Grace Health
10.2019 - 07.2020

Customer Service Representative

Menards
06.2017 - Current

High School Diploma -

Battle Creek Lakeview

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Hunter Garland