Hunter Gillman
Photographer & Customer Service Expert
Provo,UT
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Overview
8
8
Years of freelance & professional Photography work
2
2
Years of management/leadership roles
5
5
Years of retail customer service roles
1
1
Year of technical support & supporting inside sales
Summary
My name is Hunter Gillman and my mission is to utilize my unique personality, work experience, and my strong skill set that I want to grow continuously.
Main Skills & Experience
2+ years of Retail Management
Salesfloor/Merchandiser
5+ years in a Customer Service Roles Technical Support Training (Salesforce, & Virus Detection)
Negotiations & Collections Experience
WFH/Hybrid environments
Owner of Freelance Photography Business
including marketing, social media, and e-commerce for 8+ years.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Skills
- Order Fulfillment
- Retail Sales Customer Service
- Refund Processing
- CRM Software
- Multi-Line Telephone Operation
- Critical Thinking
- Quality Assurance Controls
- Stock Management
- Conflict Resolution
- Digital Video
- Wedding Photography
- Complex Problem-Solving
- Team Leadership
- Verbal and Written Communication
- Performance Tracking and Evaluations
- Design Strategies
- Persuasive Negotiations
- Computer System Diagnostics Software
- Social Skills
- Friendly and Patient
- Adobe Systems Adobe Creative Cloud
- Branding Management
- Product Knowledge
- Credit and Cash Transactions
- Coaching and Mentoring
- [CRM Software Expert
- Specialty Care
- Collection Management
- Communications Strategies
- POS System Operations
- Accounts Payable and Accounts Receivable
- Customer Loyalty
- Constructive Feedback
- Staff Coaching and Training
- Merchandise Display
- Mac OS X Proficient
- Strong Analytical Skills
- Social Media Promotion
- Excellent Team Player
- Originality and Creativity
- Customer Relationship Management
- Productivity Performance
- Issue and Conflict Resolution
- E-Commerce Strategy
Work History
CUSTOMER SERVICE SPECIALIST
FOUNDEVER - ABBOTT DIABETES HEALTHCARE
07.2023 - Current
- A role centered on responding to customer inquiries with efficiency and timeliness
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- By providing an outstanding experience for customers, customer service reps improve customer retention and lead acquisition
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Resolved Abbott CGM diabetes device issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
FREELANCE PHOTOGRAPHER
HUNTER GILLMAN PHOTOGRAPHY
01.2015 - Current
- Produced digital images and visual marketing materials for multiple marketing platforms
- Edited, toned, captioned, and uploaded photographs for publication.
- Developed technical proficiency in digital photography and photo editing software
- Managed multiple assignments simultaneously while meeting tight deadlines
- Identified and curated trending and viral content on social platforms
- Developed and implemented content strategies to increase website traffic, engagement and brand awareness
- Engaged audiences through engaging conversations on social media platforms
- Created, managed and delivered digital content using multiple techniques for websites and social media platforms
- Building a portfolio from scratch, utilizing it and applying it to personal self driven goals
- Going above & beyond with every client to achieve loyalty & high business word of mouth reputation.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Monitored trends in photography to stay current in industry.
Inside Sales Agent
HelpCloud
02.2023 - 06.2023
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Assistant Retail Manager / Merchandiser
Jcrew Factory
09.2021 - 08.2022
- Provided customer service by greeting and assisting customers and responding to inquiries and complaints
- Monitored staff compliance with company policies and procedures while motivating employees to reach their highest potentials
- Ensured that all merchandise was accurately priced and properly stocked
- Created and maintained positive employee relations by building, leading, and developing quality retail team
- Executed and maintained visual merchandising standards consistent with company brand standards and directives
- Analyzed sales data to identify trends and developed strategies to increase sales
- Resolved customer complaints in a timely manner with a focus on satisfaction
- Maintained accurate inventory levels by controlling damages and markdowns
- Performed opening and closing procedures to ensure security of premises and assets
- Demonstrated expertise in product knowledge and provided excellent advice to customers
- Set goals for the sales team, tracked progress, and adjusted plans accordingly
- Reconciled discrepancies between register totals and actual money collected during shift closing procedures
- Assisted customers with product selection inquiries, resolving issues quickly and professionally when necessary
- Managed the daily operations of a team of cashiers, overseeing all cash handling activities while ensuring compliance with established procedures
- Managed refunds and exchanges in accordance with store policy while maintaining a positive attitude towards customers
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations
- Generated reports detailing daily sales activities for review by management personnel.
Jr Debt Collector Agent
HYBRID WFH, Prestige Financial Services
04.2021 - 11.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional
- Developed technical proficiency in digital photography and photo editing software
- Managed multiple assignments simultaneously while meeting tight deadlines
- Cultivated strong relationships with clients to ensure satisfaction with final images
- Collaborated with creative teams on projects to produce high-quality photos
- Identified and curated trending and viral content on social platforms
- Developed and implemented content strategies to increase website traffic, engagement and brand awareness
- Engaged audiences through engaging conversations on social media platforms
- Created high-quality content for multiple channels including blog posts, newsletters, social media posts, press releases, video scripts and more
- Created, managed and delivered digital content using multiple techniques for websites and social media platforms
- Building a portfolio from scratch, utilizing it and applying it to personal self driven goals
- Going above & beyond with every client to achieve loyalty & high business word of mouth reputation.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Collaborated with other departments to verify customer compliance with payment plans.
Key Holder/Sales Lead
J.Crew Factory
01.2018 - 04.2021
- Opened and closed store by following proper procedures documented in opening and closing checklist
- Balanced cash registers to prepare for nightly deposits
- Provided staff training, including POS system operations and product knowledge
- Monitored customer traffic flow to ensure efficient checkout processes are maintained
- Operated cash register, scanners and computers to itemize and total customer purchases
- Answered customer questions and addressed problems and complaints in person and via phone
- Organized stock room and verified accurate labeling, logical placement and neat arrangement
- Maintained cleanliness of the store environment ensuring a safe shopping experience for customers
- Supervised employees to complete tasks and achieve goals in absence of store management
- Developed positive customer relationships through excellent customer service skills
- Enforced security measures within the store to prevent shoplifting or other theft activities
- Supervised team members on the sales floor ensuring all tasks are completed accurately
- Developed and implemented strategies to meet customer service goals.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Timeline
CUSTOMER SERVICE SPECIALIST
FOUNDEVER - ABBOTT DIABETES HEALTHCARE
07.2023 - Current
Inside Sales Agent
HelpCloud
02.2023 - 06.2023
Assistant Retail Manager / Merchandiser
Jcrew Factory
09.2021 - 08.2022
Jr Debt Collector Agent
HYBRID WFH, Prestige Financial Services
04.2021 - 11.2021
Key Holder/Sales Lead
J.Crew Factory
01.2018 - 04.2021
FREELANCE PHOTOGRAPHER
HUNTER GILLMAN PHOTOGRAPHY
01.2015 - Current
High School Diploma -
PLEASANT GROVE HIGH SCHOOL
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Additional Information
REFERENCES:
Andrew Green
Flex Learning Specialist at Foundever/Abbott Healthcare
+1 (801) 822-6710
Sally Francom
Owner of Lehi Free Press
+1 (801) 560-6710
Jenna Transtrum
Former CEO of Senita Athletics/Everyway Kids Clothing
+1 (623) 628-6651
Chelsey Risher
Co-Manager at Jcrew Factory
+1 (801) 787-1249
- Willing to relocate to any City in the United States
- Work from home positions/virtual locations
- Authorized to work in the US for any employer.
Education
High School Diploma -
PLEASANT GROVE HIGH SCHOOL
Pleasant Grove, UT01.2016
Similar Profiles
Livia MechelliLivia Mechelli
CLINICAL ADVISOR - MEDICAL DEVICES at FOUNDEVER - ABBOTT DIABETES CARE PROJECTCLINICAL ADVISOR - MEDICAL DEVICES at FOUNDEVER - ABBOTT DIABETES CARE PROJECT
Samrat MajumdarSamrat Majumdar
Solution Architect at Abbott Healthcare Ltd, Abbott Diabetes CareSolution Architect at Abbott Healthcare Ltd, Abbott Diabetes Care
Jason CalixtoJason Calixto
Complaint Investigation Technician at Abbott Diabetes CareComplaint Investigation Technician at Abbott Diabetes Care