Creative and collaborative customer service worker throughout multiple fields of work. Notable understanding of computers across previous careers and personal use. Ready to learn new skills, as well as provide my own expertise to any role.
Overview
8
8
years of professional experience
Work History
Sales / Warehouse Receiver
Consolidated Electrical Distributors
Carlsbad , CA
02.2024 - Current
Locate and supply customers with electrical components daily, both in person and over the phone
Track warehouse inventory and sales invoices through physical file organization, or using an internal Microsoft Excel-based program
Oversee shipping and receiving of all stock and custom-order light fixtures, electrical transformers, wire, and other electrical merchandise
Attend to electrician's jobsite needs by translating component descriptions into unique manufacture's part name
Map out daily local shipping routes, as well as assist in loading and organizing product
Assemble, arrange, and monitor pallet or custom part locations within warehouse
Content Developer
KnowledgeCity
Carlsbad, CA
04.2020 - 11.2023
Worked with university instructors & industry experts to develop workplace training videos
Conducted interviews and worked with professionals to create easy-to-view tutorials on computer based subjects
Researched and built course curriculum based on customer needs
Maintained email and phone communication with instructors, as well as a large team on the back end on a day-to-day basis
Edited video & audio of large, 3+ hour recordings to match industry standards
Designed graphics to present a unique & pleasant viewing experience on every tutorial video
Used the Adobe, Microsoft, and Google suite on a daily basis
Shift Lead
Pizza Hut
Oceanside, CA
05.2017 - 04.2020
Performed administrative tasks including shift and schedule organization, filing documents, data entry
Coordinated shift workers for inventory receiving, auditing, and restocking
Assisted general manager with operations game plan and company initiatives implementation
Completed opening and closing duties to facilitate business operations
Resolved conflicts between customers, employees, and vendors in a timely manner
Maintained positive working relationship with fellow staff and management
Education
Some College (No Degree) - Biology
Palomar College
San Marcos, CA
High School Diploma -
Mission Vista High School
Oceanside, CA
Skills
Customer Service
Creative Thinking
Client Presentation
Decision-Making
Attention to Detail
Research and Interviews
Adobe Suite
Microsoft Suite
Google Suite
Forklift operation
References
References available upon request.
Timeline
Sales / Warehouse Receiver
Consolidated Electrical Distributors
02.2024 - Current
Content Developer
KnowledgeCity
04.2020 - 11.2023
Shift Lead
Pizza Hut
05.2017 - 04.2020
Some College (No Degree) - Biology
Palomar College
High School Diploma -
Mission Vista High School
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