Hunter Gonzales
Saint Petersburg
Summary
Professional Summary
A dedicated and versatile professional with diverse experience in customer service, hospitality, and technical fields. With a background in roles such as Garage Door Technician, Server, Bartender, and Housekeeper, I bring a strong work ethic, excellent communication skills, and a customer-focused attitude to every task. My hands-on experience in fast-paced environments, coupled with my ability to adapt and thrive in new roles, has honed my ability to manage multiple priorities, deliver exceptional service, and create positive customer experiences. As a Server and Bartender, I am skilled in multitasking, maintaining a friendly and professional demeanor, and ensuring guests have a memorable and enjoyable dining experience. Looking to leverage my broad skill set and passion for hospitality in a dynamic and team-oriented environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
The Otesaga Resort Hotel
01.2024 - 12.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Garage Door Technician
Gates Garage Doors
08.2020 - 11.2023
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Assisted in training new technicians on company procedures, best practices, and safety protocols, contributing to a well-prepared team.
- Promoted a positive work environment by maintaining open communication with team members and fostering collaboration on challenging projects.
Delivery Driver
Triple Cities Windustrial
01.2019 - 03.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Bartender, Server, Banquets
The Treadway Inn
03.2017 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
Education
High School Diploma -
Owego Free Academy
Owego, NY06-2018
Skills
- Teamwork
- Customer service
- Power tool operation
- Hand tool proficiency
- OSHA compliance
- Garage door repair
- Strong work ethic
- Guest engagement
- Strong multitasking
- Hospitality background
- Outgoing personality
- Conversant in Spanish
Certification
OSHA 10
NYC Bartending School Certification (Bartending/Mixology Course)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Housekeeper
The Otesaga Resort Hotel
01.2024 - 12.2024
Garage Door Technician
Gates Garage Doors
08.2020 - 11.2023
Delivery Driver
Triple Cities Windustrial
01.2019 - 03.2020
Bartender, Server, Banquets
The Treadway Inn
03.2017 - 12.2018
High School Diploma -
Owego Free Academy
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