Summary
Overview
Work History
Education
Skills
Projectsandachievements
Timeline
Generic

HUNTER GREGORY MAGGIO

Dallas,TX

Summary

Knowledgeable leader with proven history in fostering positive workplace environments and enhancing employee satisfaction. Spearheaded initiatives that improved team morale and retention rates. Demonstrated ability in building strong relationships and effectively managing feedback systems.

At ease with both statistical data research and analysis as well as one-on-one and public presentations at all organizational levels. Experience in large for-profit health system, small for-profit service business, and non-profit organizations. Skilled in conducting cost-benefit analysis and developing strategic plans to optimize healthcare service delivery through process improvement and excellent leadership skills. Proficient in healthcare software systems and electronic medical records to streamline administrative processes.


Overview

15
15
years of professional experience

Work History

Senior Project Leader

Methodist Health
01.2024 - Current
  • Optimized resource allocation for improved project outcomes and cost savings.
  • Introduced agile methodologies within the team, leading to improved flexibility in responding to changing requirements.
  • Spearheaded quality assurance efforts, resulting in fewer defects and higher levels of client satisfaction.
  • Increased overall project success rates through diligent monitoring and effective risk management strategies.
  • Analyzed data trends to identify areas for improvement, driving continuous process enhancements.
  • Championed change initiatives within the organization, promoting a culture of innovation and adaptability.

Project Manager, Engagement and Improvement

Methodist Health System
09.2021 - 08.2023
  • Reporting to the VP of Human Resources, was responsible for designing, leading and implementing company-wide programs for over 10,000 employees in 7 hospitals and 5 locations, to include:
  • Develop and implement strategic workforce plans for healthcare organizations to enhance efficiency and patient care
  • Lead change management initiatives, guiding organizations through transitions and improving staff adaptability
  • Conducted data analysis and presented findings to healthcare executives to drive decision-making processes
  • Managed client relationships and provided ongoing support and guidance to healthcare management teams
  • Launched ongoing feedback mechanisms to keep employees informed about company updates, changes in policies, or other relevant information impacting their roles.
  • Increased employee satisfaction with tailored training and development opportunities.
  • Managed various employee engagement projects from inception through completion, delivering timely results aligned with set goals and objectives.
  • Conducted focus groups to gain in-depth understanding of specific issues affecting morale or engagement levels among staff members.
  • Cultivated strong relationships with management to align company objectives with employee needs and expectations.
  • Established recognition programs that rewarded outstanding contributions, fostering a sense of pride among staff members.
  • Enhanced employee engagement by implementing innovative strategies and programs.
  • Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
  • Developed and implemented onboarding and orientation programs for new employees..
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Boosted employee retention rates by conducting regular feedback surveys and implementing improvements based on results.

Guest Services Team Lead-Quality/Risk Management Department

Methodist Dallas Medical Center
02.2018 - 09.2021


  • Advised healthcare clients on workforce optimization, talent management, and operational improvements
  • Utilized data analytics to assess workforce performance, identify gaps, and recommend solutions
  • Facilitated workshops and training sessions to support organizational change and improve staff engagement
  • Reporting and liaising with internal risk and legal groups to resolve potential litigation issues
  • Advised organization on regulatory compliance and quality improvement initiatives
  • Conducted data analysis and presented findings to healthcare executives to drive decision-making processes
  • Collaborated with interdisciplinary teams to design and implement healthcare programs and interventions
  • Managed client relationships and provided ongoing support and guidance to healthcare management teams
  • Implemented quality assurance measures, leading to a reduction in service errors and an increase in positive customer feedback.
  • Increased customer retention rates by consistently delivering exceptional service experiences, resulting in repeat business and referrals.
  • Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
  • Led weekly team meetings to discuss goals, review progress, address challenges, and celebrate successes together as a cohesive unit.
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for growth and development.

Long Term Care/Skilled Rehab Social Worker

Prairie Estates
06.2016 - 02.2018
  • Reporting to President and responsible for funding development initiatives and providing counseling and care for the firm’s long-term care clients, to include:
  • Facilitating events and fundraising planning to increase participation and engagement
  • Promoting and protecting rights and the psychological well-being of each resident
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.

Project Manager-Supply Inventory

Able Electric Company
12.2014 - 01.2016
  • Reporting to the President, was responsible for project management of Supply Chain Inventory, to include:
  • Delivering on-time, on-budget, highest-quality projects and creating referral generating clients and happy design partners; developing lasting trust-based relationships with clients, architects, engineers, and subcontractors
  • Coordinating extremely complex delivery schedules for all project materials, including the logistics of transporting equipment and having it delivered to job sites at just the right time
  • Procuring and delivering critical materials to job sites to keep projects on or ahead of schedule, and Trade Partners and Project Managers working at maximum efficiency and effectiveness

Director

Behavior Management Clinic, University of the Ozarks
01.2010 - 01.2013
  • Reporting to Campus Board, responsible for all Clinic Operations
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.

Education

University of Texas At Arlington
Arlington, TX
01.2016

Bachelor of Science - Psychology

University of the Ozarks
Clarksville, AR
01.2013

Skills

  • Excel (high proficiency)
  • Workday (functional proficiency)
  • EPIC (high proficiency)
  • PowerPoint (moderate proficiency)
  • Verge (high proficiency)
  • Statistical Analysis Software (SPSS, SAS)
  • Performance improvement strategies
  • Training facilitation
  • HR background
  • Workplace Safety
  • Training and Development
  • Diversity and Inclusion
  • Employee Recognition Programs
  • Talent management

Projectsandachievements

  • Developed a comprehensive data analysis model that enhanced workforce planning accuracy by 25%.
  • Spearheaded a change management initiative that improved employee engagement scores by 20%.
  • Successfully designing and implementing a large-scale digital signage upgrade throughout the system working with IT and several vendors simultaneously.

Timeline

Senior Project Leader

Methodist Health
01.2024 - Current

Project Manager, Engagement and Improvement

Methodist Health System
09.2021 - 08.2023

Guest Services Team Lead-Quality/Risk Management Department

Methodist Dallas Medical Center
02.2018 - 09.2021

Long Term Care/Skilled Rehab Social Worker

Prairie Estates
06.2016 - 02.2018

Project Manager-Supply Inventory

Able Electric Company
12.2014 - 01.2016

Director

Behavior Management Clinic, University of the Ozarks
01.2010 - 01.2013

Bachelor of Science - Psychology

University of the Ozarks

University of Texas At Arlington

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HUNTER GREGORY MAGGIO