Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Haigwood

Henderson,NV

Summary

Dependable Service Writer with Four years of experience providing job workflow management and operations assistance to service department. Successful in building strong relationships with vendors and teammates to accomplish excellent and quick service. Professional when communicating unexpected issues and possible solutions to customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Service Writer position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Sales Associate

JS Trading
12.2023 - Current
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Service Writer

Ride Now
08.2023 - 12.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Streamlined repair order processes for increased efficiency and productivity.

Automotive Service Writer

Team Ford
09.2021 - 07.2023
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.

Automotive Service Writer

Recon Management Services
05.2021 - 07.2021
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Used LightSpeed computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Heavy Equipment Mechanic

Precision Aerial Services
07.2019 - 04.2021
  • Enhanced equipment performance by conducting thorough inspections and executing comprehensive preventive maintenance tasks.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Improved overall productivity with meticulous attention to detail in servicing and repairing heavy equipment components.
  • Optimized machine operations, executing regular tune-ups and adjusting hydraulic systems as needed.
  • Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
  • Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.

Transmission Technician

Findlay Lincoln
05.2018 - 07.2019
  • Enhanced transmission system performance by conducting thorough diagnostics and identifying technical issues.
  • Improved customer satisfaction with timely and effective repairs on various transmission types.
  • Streamlined workflow in the repair shop by maintaining a clean and organized work environment.
  • Collaborated with other technicians to complete complex repair jobs efficiently and accurately.
  • Showcased attention to detail when reassembling transmissions, ensuring proper functionality upon completion of repairs.

Parts Counter Sales Person

O'Reilly's Auto Parts
09.2017 - 05.2018
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.

Education

Master Technician

College of Southern Nevada

Diploma -

Green Valley High School
06.2018

Skills

  • Cost Estimates
  • Information Updates
  • Special Requests
  • Reading Comprehension
  • Managing Status Reports
  • Providing Feedback
  • Performance Feedback
  • Microsoft Office
  • Customer Account Management
  • Customer Service
  • Client Rapport-Building
  • Corporate Standards
  • Warranty Claim Processing
  • Order Preparation
  • Compliance Requirements
  • Service Upsells
  • Telephone Etiquette
  • Product and Service Knowledge
  • Communicating with Clients
  • Maintaining Clean Work Areas
  • Records Preparation
  • Invoice Verification
  • Coordinating Schedules
  • Monetary Transactions
  • Technician Tracking
  • Corrective Actions
  • Customer Needs Assessment
  • Organizational Systems
  • Productivity Standards
  • Process Transactions
  • Billing Adjustments and Refunds
  • Understanding Customer Needs
  • Invoice Preparation and Processing
  • Calm and Professional Under Pressure
  • Interpretation and Translation Services
  • Cultural Awareness
  • Customer Retention Strategies
  • Policy and Procedure Adherence
  • Complex Product Knowledge
  • Call Volume and Quality Metrics
  • Sales and Upselling
  • Investigate Claims
  • Customer Data Confidentiality
  • Livechat Messaging
  • POS Systems and Ordering Platforms
  • Merchandise Orders and Exchanges
  • Order and Refund Processing
  • Trained in Salesforce
  • Issue and Complaint Resolution
  • Estimating

Timeline

Sales Associate

JS Trading
12.2023 - Current

Service Writer

Ride Now
08.2023 - 12.2023

Automotive Service Writer

Team Ford
09.2021 - 07.2023

Automotive Service Writer

Recon Management Services
05.2021 - 07.2021

Heavy Equipment Mechanic

Precision Aerial Services
07.2019 - 04.2021

Transmission Technician

Findlay Lincoln
05.2018 - 07.2019

Parts Counter Sales Person

O'Reilly's Auto Parts
09.2017 - 05.2018

Master Technician

College of Southern Nevada

Diploma -

Green Valley High School
Hunter Haigwood