Hunter Haus
Scottsdale,Arizona
Summary
Dedicated and well-trained human resources professional with a proven track record in skill development and significant contributions to HR success. Possesses a strong background in administration, customer service, recruiting, and sourcing. Demonstrates exceptional time management and trend tracking abilities, along with a strong capacity for troubleshooting issues and creating effective solutions. Exhibits excellent verbal and written communication skills, supported by substantial experience in fostering positive relationships and consistently surpassing goals.
Overview
4
4
years of professional experience
Work History
Recruitment Associate/ HR Intern
Sage Solutions
06.2024 - 10.2024
- Expertly sourced an average of 25 high-caliber candidates per hour utilizing platforms such as ZoomInfo, effectively cultivating a robust talent pipeline that resulted in a 40% increase in qualified candidates available for hiring managers
- Led a handbook and performance management document rewrite project, improving clarity and accessibility by softening language and ensuring policies were aligned with a positive, growth-oriented culture
- Screened applications and assessed candidate qualifications, taking specific notes on each applicant's strengths and areas for improvement
- Maintained detailed candidate records in ATS after each interview, ensuring accurate documentation of feedback, interview outcomes, and next steps for hiring managers
- Streamlined the scheduling process for interviews between hiring managers and candidates, significantly reducing the time to fill positions make these achievements with numbers
Service Consultant
Progressive Insurance
02.2024 - Current
- Managed privacy documentation and ensured compliance with state and federal regulations within the insurance sector, contributing to organizational integrity and safeguarding sensitive information
- Actively engaged with individuals to understand and address concerns and complaints, fostering a positive environment and promoting effective communication
- Facilitated the resolution of customer issues by processing exchanges, refunds, and billing adjustments, ensuring a seamless experience for all parties involved while maintaining precise financial records
- Effectively managed conflicts with challenging customers, resolving issues for 95% of cases without escalation, utilizing strong communication and problem-solving skills to maintain positive relationships.
- Managed sensitive information, including driving records, ensuring compliance with privacy regulations and organizational policies while maintaining the confidentiality and integrity of all data
Senior Process Executive/Senior Customer Success Specialist
COGNIZANT TECHNOLOGY SOLUTIONS
02.2023 - 02.2024
- Facilitated the onboarding and training of new team members on organizational policies and procedures, ensuring they understood operational standards and enhancing their ability to provide exceptional service in alignment with company values
- Facilitated coaching and development for new agents by providing assistance during call audits, ensuring they received constructive feedback to enhance their performance and align with organizational standards
- Managed the handling of sensitive information within Salesforce, ensuring compliance with privacy regulations and maintaining the confidentiality of employee and customer data in alignment with organizational policies
- Resolved conflicts for over 20 new employees using effective communication and problem-solving skills, achieving a 95% satisfaction rate in feedback surveys. This approach fostered positive relationships and contributed to a supportive work environment.
- Reviewed new policies during audits and while dispatching logs, ensuring adherence to organizational standards and contributing to operational integrity and compliance
Administrative Assistant/ Receptionist
DOCUMENT SOLUTIONS OF THE VALLEY
09.2020 - 02.2023
- Assisted with invoicing processes, ensuring accurate documentation and timely processing, which supports operational efficiency and accountability within the organization
- Assisted in organizing and maintaining employee files, ensuring accurate documentation and easy access to support overall administrative and team functions
- Coordinated the scheduling of service technicians for client appointments, ensuring optimal resource allocation and timely task completion while fostering collaboration and improving overall operational effectiveness
- Oversaw the ordering of office supplies, ensuring timely availability to support team productivity and maintain a well-equipped work environment
- Contributed to the development of promotional materials, including website content and flyers for the sales department, enhancing communication and the effective presentation of key information to support organizational goals and foster team engagement
Education
Certification - Human Resources Compensation And Benefits
Phoenix College
Phoenix, Arizona05.2025
Certification - Administrative professional
Phoenix College
Phoenix, Arizona12.2024
Certification - ADP Payroll and Tax fundamentals
Coursera
Phoenix, Arizona05.2024
Bachelor of Arts (B.A.) - Communication
Grand Canyon University
Phoenix, Arizona04.2022
Skills
- Strategic Sourcing
- Applicant Tracking Systems
- Training and Development
- Data Management
- Discretion
- Administration Skills
- Adaptability
- Conflict Management
- Recruitment
Timeline
Recruitment Associate/ HR Intern
Sage Solutions
06.2024 - 10.2024
Service Consultant
Progressive Insurance
02.2024 - Current
Senior Process Executive/Senior Customer Success Specialist
COGNIZANT TECHNOLOGY SOLUTIONS
02.2023 - 02.2024
Administrative Assistant/ Receptionist
DOCUMENT SOLUTIONS OF THE VALLEY
09.2020 - 02.2023
Certification - Administrative professional
Phoenix College
Certification - ADP Payroll and Tax fundamentals
Coursera
Bachelor of Arts (B.A.) - Communication
Grand Canyon University
Certification - Human Resources Compensation And Benefits
Phoenix College
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