Hunter Hawkins
Payette,ID
Summary
Results-driven Customer Support Specialist with a proven track record of exceeding client expectations and enhancing customer satisfaction rates. Skilled in managing client relationships and resolving complex issues through effective communication and targeted solutions. Expertise in customer service delivery. Having a calm demeanor under pressure creates trust for long-term loyalty among customers. Aiming to lend my experience to drive excellence in customer service operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Youth Pastor
River of Life Christian Church
Payette, ID
08.2018 - Current
- Provided pastoral counseling for students and their families.
- Participated in outreach events such as mission trips, retreats and camps.
- Mentored young people in developing spiritual growth practices.
- Developed relationships with parents of teenagers to ensure open communication.
- Arranged transportation for field trips and sporting events.
- Supported teens in times of crisis or difficulty by providing emotional support.
Guitarist and Sound Engineer
River of Life Christian Church
Payette, Idaho
09.2016 - Current
- Accompanied vocalists and other instrumentalists in live performances.
- Tuned guitars and adjusted strings for optimal sound quality.
- Performed complex finger-style patterns with speed and accuracy.
- Provided technical support during sound check prior to live concerts.
- Assisted in the selection of equipment such as amplifiers and pedals.
- Set up and adjusted sound systems for live performances, rehearsals, recordings, and broadcasts.
- Assisted with post-production tasks such as creating sound effects and mastering final mixes.
- Implemented creative solutions when dealing with unexpected technical difficulties.
- Troubleshooted and resolved technical problems.
- Utilized recording equipment to record music and speech.
Client Service Representative
Darts Hardware
Payette, Idaho
03.2014 - 11.2024
- Provided customer service support to clients in a timely and efficient manner.
- Assisted customers with product information and pricing.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Maintained customer records in the database system.
- Managed client accounts by providing accurate data entry services.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Participated in training sessions and workshops related to customer service best practices.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Janitor
Ontario Senior Center
Ontario, OR
04.2019 - 08.2024
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Food and Beverage Cashier
The Happy Shak Tropical Sno
Fruitland, Idaho
05.2016 - 09.2019
- Reconciled cash register tills and prepared deposits for bank drop offs.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Operated the point of sale system to process payments from customers quickly and accurately.
- Verified customer identification when accepting checks or credit cards.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Stocked shelves with merchandise prior to opening store each day.
- Maintained cleanliness of work area throughout shift.
- Tracked sales data using computerized systems to maintain inventory levels and identify purchasing trends.
- Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
- Ensured compliance with all applicable health codes regarding food handling procedures.
- Balanced daily transactions against total sales receipts at end of shift for accuracy purposes.
- Prepared special orders for customers upon request in a timely manner.
- Greeted incoming guests warmly and provided them with menus or specials when appropriate.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
Education
High School Diploma -
River Of Life Christian School
Payette, ID04-2020
Skills
- Client support
- Client relations
- Payment processing
- Friendly, positive attitude
- Supervision and leadership
- Problem resolution
- Organization
- Money handling
- Complaint handling
- Order processing
- Follow-up skills
- Funds transfers
- Customer support
- Sales strategies
Affiliations
- Outdoors
- Hunting
- Sport Shooting
- Dog-sitting
- Teachers Aid
- Event Planning
Accomplishments
- Christian Character
- Honor Society
- Football MVP Junior Year
- Fine arts awards regional and nationals
Certification
- High School level CPR
- Concealed Carry Permit For Idaho
- Hunter Safety Certified
Languages
English
Professional
Dependable Hard Worker
- Able to learn quickly
- Completes task on time
- Takes initiative
- Great people person
- Fun and Up-Beat personality
- Team Oriented
- Dependable and Responsible
References
References available upon request.
Timeline
Janitor
Ontario Senior Center
04.2019 - 08.2024
Assistant Youth Pastor
River of Life Christian Church
08.2018 - Current
Guitarist and Sound Engineer
River of Life Christian Church
09.2016 - Current
Food and Beverage Cashier
The Happy Shak Tropical Sno
05.2016 - 09.2019
Client Service Representative
Darts Hardware
03.2014 - 11.2024
- High School level CPR
- Concealed Carry Permit For Idaho
- Hunter Safety Certified
High School Diploma -
River Of Life Christian School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Gaming
Sport Shooting
Tabletop role playing
Off-roading
Hanging out with my friends
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsPaid time offSimilar Profiles
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