
Outgoing and hard-working Customer Service specialist with over four years of experience in the industry and a guest-oriented mindset. With a vast array of knowledge and strategies to use, you can be sure that any task, problem, or situation will be handled properly and without any difficulty. This will guarantee an environment where everyone can be supported, heard, and connected.
• Cultivate a welcoming, friendly environment for guests by greeting and assisting customers, addressing any questions, needs, or concerns.
• Put away products from delivery trucks, logging all items received, and ensuring they are stocked in the proper sections while being put away correctly.
• After 5 months, received an award given only to those who show outstanding performance and work ethic while stepping up to help the store in unexpected ways.
• Communicated throughout the shift with employees to develop strategies and ensure all responsibilities were completed correctly and in a timely fashion.
• Regularly attended weekly Shift Manager meetings to discuss strengths and weaknesses of the store and find new ways to improve workflow and guest satisfaction.
• Arranged up to 50 catering orders daily, making sure all orders were packaged properly and sent out to the correct routes on time.
• Trained in 5 different roles in order to meet the needs and demands of the store and guarantee shifts could run smoothly in the event of a call-out.
• Attended banquets with up to 100 guests at a time, working closely with a team to ensure all tables received proper service and care.
• Kept track of tables up to 15 people using a notepad and verified all bills were split and entered into the POS system properly before checkout.