HUNTER HOCHMAN
Boston,MA
Summary
Highly motivated and detail-oriented with exceptional organizational and analytical skills. Excellent problem solver and trouble shooter with ability to prioritize projects and tasks. Strong interpersonal and communications skills.
Overview
8
8
years of professional experience
Work History
Manager, Order Management
Tive, Inc
08.2023 - Current
- Lead, mentor, and develop a team of Order Management Analysts, fostering professional growth and team development
- Oversee accurate entry and processing of customer orders, including verification and validation of customer information.
- Review and approve orders, providing constructive feedback on those that do not meet business or financial criteria
- Collaborate with sales, customer service, logistics, and finance teams to ensure seamless order processing and resolve discrepancies efficiently
- Drive process improvements in the order management system, enhancing operational efficiency and customer satisfaction
- Analyze order data to identify trends, bottlenecks, and opportunities for improvement, providing data-driven recommendations to optimize processes
- Implement and enforce order management policies and procedures, ensuring alignment with industry standards and regulations
- Ensure all orders comply with company policies, procedures, and relevant regulations
- Partner with the finance department to ensure accurate invoicing and financial reporting
- Develop and deliver training on the order management process to cross-functional teams
Business Analyst
Tive, Inc.
11.2022 - 08.2023
- Led and managed various projects from the discovery phase through User Acceptance Testing (UAT), go-live, and post go-live maintenance
- Partnered with key stakeholders across organization to discuss problem statements, gather requirements, and collaborate on potential solutions to improve existing processes
- Facilitated planning, management, and reporting of quarterly key results
- Acted as a liaison between stakeholders and internal Business Operations team for various initiatives
- Created and maintained documentation for internal systems and provide training for existing employees and new hires
- Recorded epics, stories, and acceptance criteria for new features, enhancements and projects in JIRA
- Assisted in developing and maintaining roadmaps for various internal systems
Sales Operations Associate
Tive, Inc.
05.2021 - 11.2022
- Managed orders, generated contracts, solved discrepancies, handled leads and other Sales Ops related tasks in Salesforce, NetSuite, and HubSpot
- Analyzed, developed, and implemented new processes for order management, contract creation, lead assignment
- Participated in several market research initiatives aiming to identify customer usage trends and scale our industry penetration
- Built reports for board meetings as well as keep OKR progress up to date
- Analyzed target companies and create territories which allows AE's to focus on specific areas for leads
- Assisted finance team in solving any invoicing discrepancies
- Collaborated with airlines to gain approval of Tive trackers for flight
Sales Support Associate
CoxReps
09.2019 - 05.2021
- Researched and utilized TV data to create comparable makegood packages that maintain negotiated rates and TV ratings
- Troubleshoot discrepancies, generate posting reports and input sales orders for processing
- Train new hires on multiple internal order management systems and procedures
Sales Assistant
CoxReps
08.2016 - 09.2019
- Acted as liaison between Media Buyers and TV stations to facilitate sales material to provide consistency throughout ad campaign
- Produced pre and post log reports for client review ensuring accurate spot delivery
Education
Bachelor of Science - Business Administration
University of Massachusetts, Isenberg School of Management
Amherst, MA05.2016
Skills
- Salesforce
- NetSuite
- HubSpot
- JIRA
- Microsoft Suite
- Lucidchart
- Zendesk
- Gong
- WideOrbit
Timeline
Manager, Order Management
Tive, Inc
08.2023 - Current
Business Analyst
Tive, Inc.
11.2022 - 08.2023
Sales Operations Associate
Tive, Inc.
05.2021 - 11.2022
Sales Support Associate
CoxReps
09.2019 - 05.2021
Sales Assistant
CoxReps
08.2016 - 09.2019
Bachelor of Science - Business Administration
University of Massachusetts, Isenberg School of Management
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