Hunter Jackson
Florence
Summary
Motivated detail-oriented individual with a Bachelor's in Psychology and 10+ years of experience in customer service and operations. Provides a solid foundation in interpersonal skills, communication abilities, collaboration, employee retention, and a deep understanding of human behavior. Seeking to leverage this expertise in all aspects of HR practices and processes while transitioning into the field of Human Resources. Dedicated to supporting employee relations, recruitment, and ensuring a positive employee experience while aligning with company policies and objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Texas Roadhouse
10.2022 - Current
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone, and mail.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Planned and executed internal and external marketing events.
- Managed workflow between staff, coordinating documents, and creative material distribution.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Devised content strategy to effectively engage target audiences.
Administrator/Employee Training Coordinator
Texas Roadhouse
08.2022 - Current
- Maintained personnel records and updated internal databases to support document management.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Completed payroll, reports and all documentation for operations and administration.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Reconciled bank and payroll records routinely to verify accuracy.
- Produced detailed training reports to comprehensively assess employee performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Server, Bar Manager
Texas Roadhouse
03.2018 - Current
- Train new employees to abide by the rules set
- Allocate human resources, ensuring appropriate matches between personnel
- Speak with patrons to ensure satisfaction with food and service
- Recruiting new employees and working on the onboarding process
- Familiar with People Matter and using I-9
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing assignments to drive operational excellence.
General Manager
Panera Bread
05.2021 - 08.2022
- Facilitating store operations
- Scheduling
- Accomplishes human resource objectives by recruiting, selecting, and training
- Overseeing food quality
- Managing marketing strategies
- Maintaining high standards of food, service, safety and health
- Ensuring optimal utilization of staff and resources
- Ensuring profitable and efficient business performance
- Controls purchases and inventory
- Maintains operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality
- Maintains a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures
- Accomplishes company goals by accepting ownership for accomplishing any new objectives that are put in place by corporate policy
Key Manager, Server
Outback Steakhouse
01.2018 - 03.2019
- Serve as a link between management and employees by helping resolve problems that arise
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of a restaurant
- Allocate human resources, ensuring appropriate matches between personnel
- Speak with patrons to ensure satisfaction with food and service
Education
Bachelors - Psychology, Business
Francis Marion University
Florence, South Carolina05.2021
Associate of Arts - Arts
Florence-Darlington Technical College
Florence, South Carolina12.2017
Skills
- Proficient in Microsoft Office
- Critical Thinking
- Problem-Solving
- Flexibility
- Human resources policies
- Career development
- Project management
- People Management
- Recruitment
- Human resources management systems
- Strong Communication
- Staffing and recruiting professional
Course Work
- Abnormal Psychology
- Human Growth and Development
- Human Sexuality
- Child Development
- Management Practices
- Accounting
- Practice with Income Statements, Balance Sheets
- Financial Fundamentals
- Human Resources
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- In Progress: Human Resource Certification Institute – Professional in Human Resources (PHR) - HRCI.
- In Progress: SHRM - Society for Human Resource Management certification
Timeline
Marketing Coordinator
Texas Roadhouse
10.2022 - Current
Administrator/Employee Training Coordinator
Texas Roadhouse
08.2022 - Current
General Manager
Panera Bread
05.2021 - 08.2022
Server, Bar Manager
Texas Roadhouse
03.2018 - Current
Key Manager, Server
Outback Steakhouse
01.2018 - 03.2019
Bachelors - Psychology, Business
Francis Marion University
Associate of Arts - Arts
Florence-Darlington Technical College
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