Hunter Jones

• Standardized operational procedures across all regional locations to ensure consistency in quality and performance for each venue and its personalized environment.
• Ensured successful security execution by establishing clear objectives, post duties, and communication channels from client, to myself, to supervisors and then security guards
• Developed strong partnerships with key clients to expand business opportunities and maintain trusted relationships within steady clientele.
• Scheduled and executed initial meetings with potential clients. As well as follow up meetings with new and current clients.
• Initiated relationships with local Law Enforcement to establish a swift chanel of communication for any emergencies that occurred on post or necessary arrest of patron's.
• Developed and negotiated contracts for all new clientele involving subjects such as clauses of customized agreements, rates, and insurance policies.
• Collaborated with all venue Mangers and my Supervisors to share best practices, align strategies, and enhance a spirit of teamwork across the organization.
• Provided regular updates on regional performance to senior leadership in NYC through comprehensive reporting, data-driven insights and weekly meetings.
• Set team and individual KPIs and provided regular, actionable feedback.
• Refined safety protocols at each location to minimize risk exposure for both client employee's and my employees' well-being as well as company liability.
• Securely handled all incident reports for all matters deemed a liability or legal matter that involved Law Enforcement or EMS for clients and employee's.
• Accompanied any employee or client at court for cases that involved charges being pressed on aggressing patron.
• Responsible for 80-100 employees and their required mandatory state compliance: TN Security Guard licensing and certifications.
• Provided on the job training for new hires so that examples of customer service was in real time. Along with enforcing customer service as a key objective within any and all post duties.
• Maintained a spreadsheet with scheduled expirations of security licenses and Dallas Law certifications in order to keep updated reminders for employees to renew those documents.
• Developed training classes and orientation classes for all new employees to establish state and company standards before their first shift was assigned.
• Responsible for all scheduling and administration roles such as: scheduling interviews, conducting interviews, hiring, disciplinary actions, terminating employees, covering call outs/no show's, workers comp reports and communicating with insurance companies and doctors offices for designated appointments for employee's, maintaining each venues sign in book and time sheets, editing all employee weekly schedule for payroll, updating employee information and logging all new hire paperwork each week.
• Responsible for immediate action of any client complaints regarding employees. As well as employee complaints of any kind. Reinforcing and documenting all policy infractions such as: tardiness, dress code and hygiene violations, behavioral and conduct infractions, neglecting post duties, not showing up to work, leaving work unannounced, inappropriate communication with client or client staff, failure to deescalate a situation, lacking customer service, failure to uphold codes and state regulations (such as: ID checks, mitigating alcohol leaving premises, accurate capacity numbers, ensuring all access points are clear), failure to communicate effectively with fellow guards (location, movement or incident response), failure to respond to communication.
• Worked closely with all EP clients and high value individuals, along with their personal detail.
• Held meetings with EP teams before events or major nights to evaluate floor plans, entrance/exit strategies and checkpoints in between arrival to departure.
• Communicated with Law Enforcement prior to arrivals in order to coordinate lane closures, street closures, or discreet LE vehicle escort for drop point access.
• Managed all major events in person with my teams alongside venue specific supervisor.
• Managed teams in person at every new contracted client from start date until all systems and processes were routinely executed and I witnessed supervisors and guards working together effectively.

Throughout my recent career with Allstar Security, I wore many hats and had many roles. While starting part time initially, I quickly worked my way through promotions from Venue Supervisor of The Twelve Thirty Club, to Field Supervisor where I oversaw all guards, to Compliance Manager overseeing a portion of operations + guards compliance, and finally to Director where I was responsible for every detail of the Nashville Division. I was placed as Director with 3 clients present at the time. In 20 months I had developed a peak of 29 steady clients. An experience that was fast tracked by work quality and demand. I acquired skills in an ever evolving course of action within a chaotic industry that never stops. My experience in Executive Protection is an integral part of my time spent as well. The degree in which those jobs broadened my scope as a security specialist is immeasurable. Coordinating with powerful teams for crucial roles and designing parameters that must be impenetrable, those were key times that showed me the next level of operations that I felt led to.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by managing inventory through technology and physical documenting
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized personal knowledge to advise products for their specific desire or needs.

• Contributed to a safer work environment by implementing proper lockout/tagout procedures during maintenance tasks.
• Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
• Improved machine efficiency by conducting routine maintenance and troubleshooting issues.
• Maintained detailed records of all machine repairs and parts replacements, ensuring accurate tracking of inventory.
• Routinely delivered product as needed.
• Maintained customer relationships all around the Tennessee region.

• Loaded and unloaded heavy machinery.
• Assisted with maintaining 30,000-60,000 pound directional drills.
• Dug path ways near city water, gas, and sewage lines for accurate drill pathways.
• Organized work trucks and tool sets for appropriate use.
• Dumped waste from commercial grade equipment.
• Attended all required OSHA classes for proper certifications.

• Checking customer ID's upon entry. Requiring the following details: U.S Government issued, identification is within expiration date, birth date of 21 years of age or older during required 21+ hours.
• Initiating bag checks upon entry. Items to look for were the following: drinks of any kind, drugs/paraphernalia, weapons of any kind, prescription drugs with or without label, secondary ID's that may result in the possession of a fake ID.
• Observing and reporting unusual or abnormal behavior to supervisor and venue manager.
• Safely escorting patrons out for any reason that may include intoxication, sleeping, obscene or inappropriate behavior, altercation ensuing, threatening behavior, disorderly conduct, aggression towards guests or staff, harassing other patrons or refusing to pay tab. Or multiple corrections of mild unruliness or any of the examples listed.
• Maintaining and upholding a safe and orderly environment.
• Providing customer service within our legal duty and obligation of the venue.
• Assisting other staff members to ensure a quality of efficiency and safety for house duties to be accomplished.
• Ensuring all female staff are safely escorted to their vehicles at th end of shift
• Evaluating the perimeter of the venue after closing property to observe any patrons still on property or possible medical emergencies. As well as seeking obstructions to access points or missing items that would need documentation.