Hunter Kaufenberg
Elk Grove,CA
Summary
Knowledgeable Parts and Customer Service Specialist. Experience in purchasing, organizing and selling of variety of parts. Dedicated to satisfying customers and exceeding monthly targets. Hardworking, dependable with a positive attitude to get the job done.
Overview
4
4
years of professional experience
Work History
Parts and Service Specialist
California Custom Powersports
08.2022 - 07.2024
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Maintained extensive understanding of common problems with vehicle and methods for repair.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Completed all sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts for customers, repair shops and service department for use in diagnosis and repair of vehicle.
- Adhered to company guidelines for performance and compliance.
- Maintained clean and neat parts counter and sales floor.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
NEMT - Non Emergency Transport
American West
04.2021 - 08.2022
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
Parts Sales Associate
O'Reilly Auto Parts
01.2020 - 04.2021
- Increased parts sales by effectively recommending appropriate products to customers based on their specific needs.
- Kept sales and counter areas organized and clean to give positive first impression to customers.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Researched vehicles and parts via physical catalogs and electronic means.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Education
High School Diploma -
Elk Grove High School
Elk Grove, CA05.2019
Skills
- Parts ordering and management
- Process improvement
- Proficient in ERA ignite
- Goal Setting
- Vehicle operations knowledge
- Customer relationship development
- Order picking and processing
- Coordinating Paperwork
- Problem resolution
- Business Development
- Proficient in Parts Trader
- Improving customer satisfaction
- Team collaboration
- Excellent customer service
- Merchandising operations
- Improving Customer Satisfaction
Timeline
Parts and Service Specialist
California Custom Powersports
08.2022 - 07.2024
NEMT - Non Emergency Transport
American West
04.2021 - 08.2022
Parts Sales Associate
O'Reilly Auto Parts
01.2020 - 04.2021
High School Diploma -
Elk Grove High School
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