Hunter Keen
Pensacola,FL
Summary
Dynamic Food and Beverage Supervisor at Busch Gardens Tampa Bay, skilled in menu development and waste reduction and catering amazing events. Enhanced guest satisfaction through innovative seasonal menus and exceptional service training. Proven ability to foster team morale and maintain top health inspection scores, ensuring compliance and safety in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Food and Beverage Supervisor
Busch Gardens Tampa Bay / Adveture Island
10.2019 - 12.2025
- Supervised daily food and beverage operations, ensuring high service standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Collaborated with kitchen staff to create seasonal menus enhancing guest experience.
- Resolved guest complaints efficiently, maintaining satisfaction and loyalty.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Led planning and execution of catering events, ensuring seamless service delivery.
Home Health Aide
Donnas Home Health
06.2020 - 04.2021
- Administered daily personal care services including bathing, grooming, and meal preparation for patients.
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Assisted patients with mobility and physical exercises to enhance their independence and well-being.
- Maintained accurate patient records and documentation in compliance with health regulations.
- Developed strong relationships with patients to foster trust and improve overall care experience.
- Trained new aides on best practices in patient care and safety protocols effectively.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
Barista
Dunkin' Donuts
09.2019 - 05.2020
- Prepared high-quality beverages following standardized recipes to ensure consistency and customer satisfaction.
- Trained new baristas on operational procedures, enhancing team efficiency and service quality.
- Managed inventory levels, minimizing waste through effective stock rotation and ordering practices.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve workflow efficiency, resulting in faster service times during busy periods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and brewing equipment with precision and care.
Education
GED -
Plant City High School
Plant City, FLSkills
- Menu development
- Waste reduction
- Catering coordination
- Scheduling staff
- Allergen awareness
- Food presentation
- Beverage making
- Banquet operations
- Bar management
- Ordering supplies
- Menu pricing
- Food safety compliance
- ServeSafe manager
- Menu planning
- Hiring
- Food running skills
- Table bussing
- Banquet catering
- Outdoor Catering
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 3 in the development of two new restaurant menu
- Supervised team of 60 staff members
- Opened multiple locations including starbucks , busch gardens first sit down restaurant and so many others
Timeline
Home Health Aide
Donnas Home Health
06.2020 - 04.2021
Food and Beverage Supervisor
Busch Gardens Tampa Bay / Adveture Island
10.2019 - 12.2025
Barista
Dunkin' Donuts
09.2019 - 05.2020
GED -
Plant City High School