Hunter Laffin
Winter Haven,FL
Summary
Dynamic and results-oriented professional with extensive experience in management and field service operations. Proven ability to lead diverse teams, optimize workflows, and deliver exceptional customer service in fast-paced environments. Adept at identifying operational inefficiencies, implementing strategic solutions, and fostering collaborative team cultures that drive success. Hands-on expertise in field service management, ensuring timely and high-quality project execution. Recognized for strong leadership, problem-solving, and communication skills, consistently exceeding organizational goals
Overview
10
10
years of professional experience
Work History
Field Service Technician
Pureflow Inc
12.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Handyman
Self-employed
10.2019 - 12.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
Utility Asset Manager
City Of Winter Haven, Fl
10.2018 - 10.2019
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Maintained contract database of existing and new client contract files and details.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
- Spearheaded sustainability initiatives, incorporating eco-friendly practices into asset management.
- Conducted detailed market trend analysis to inform strategic investment decisions.
- Facilitated team collaboration to align asset management strategies with organizational goals.
Utility Service Worker
City Of Winter Haven, Fl
08.2015 - 10.2018
- Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
- Monitored inventory levels, ordering necessary supplies for seamless project execution without delays due to lack of materials.
- Operated heavy machinery for completing complex tasks safely and efficiently.
- Upheld environmental regulations during utility service activities, contributing to sustainable resource management practices within the industry.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Handled all repairs for sanitary and storm water sewer structures and pipe systems.
- Expedited project timelines by quickly adapting to changing job requirements and adjusting workflows accordingly.
- Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
- Maximized team performance by providing mentorship and guidance to less experienced crew members, fostering a culture of learning and growth.
- Boosted productivity by efficiently using hand tools such as pipe cutters, wrenches, and shovels in pipe laying tasks.
- Increased overall project quality by performing thorough inspections of installed pipes to detect leaks or defects.
- Displayed adaptability by seamlessly transitioning between various types of pipe materials, including PVC, steel, and concrete pipes.
Education
High School Diploma -
Winter Haven Senior High School
600 6th St SE, Winter Haven, Fl 3388006-2013
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Valid Driver's license
- Power tools operation
- Repair and installation
- Courteous and professional
- Heavy lifting
- Installation and maintenance
- Electrical troubleshooting
- Schematic interpretation
- Route planning
- Service quality
- Safety assessment
- Equipment inspection
- Accountability and work ethic
- Relationship building
- Vehicle maintenance
- System installation
- Timely reports completion
- Work order management
- MS office
- Project management
- Emergency response
- Team supervision
Timeline
Field Service Technician
Pureflow Inc
12.2023 - Current
Handyman
Self-employed
10.2019 - 12.2023
Utility Asset Manager
City Of Winter Haven, Fl
10.2018 - 10.2019
Utility Service Worker
City Of Winter Haven, Fl
08.2015 - 10.2018
High School Diploma -
Winter Haven Senior High School
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