Hunter Laffin
Winter Haven,FL
Summary
Dynamic and results-oriented professional with extensive experience in management and field service operations. Proven ability to lead diverse teams, optimize workflows, and deliver exceptional customer service in fast-paced environments. Adept at identifying operational inefficiencies, implementing strategic solutions, and fostering collaborative team cultures that drive success. Hands-on expertise in field service management, ensuring timely and high-quality project execution. Recognized for strong leadership, problem-solving, and communication skills, consistently exceeding organizational goals
Overview
10
10
years of professional experience
Work History
Field Service Technician
Pureflow Inc
1241 Jay Ln, Graham, NC 27253
12.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Handyman
Self-employed
5209 Toby St, Sebring Fl, 33876
10.2019 - 12.2023
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
- Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
- Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
- Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
Utility Asset Manager
City Of Winter Haven, Fl
551 3rd St NW, Winter Haven, FL
10.2018 - 10.2019
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Maintained contract database of existing and new client contract files and details.
- Reviewed contract reports, bid proposals and requirements with senior management for accuracy and processing.
- Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
- Spearheaded sustainability initiatives, incorporating eco-friendly practices into asset management.
- Conducted detailed market trend analysis to inform strategic investment decisions.
- Facilitated team collaboration to align asset management strategies with organizational goals.
Utility Service Worker
City Of Winter Haven, Fl
Winter Haven, FL
08.2015 - 10.2018
- Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
- Monitored inventory levels, ordering necessary supplies for seamless project execution without delays due to lack of materials.
- Operated heavy machinery for completing complex tasks safely and efficiently.
- Upheld environmental regulations during utility service activities, contributing to sustainable resource management practices within the industry.
- Assembled and installed underground pipe, fittings, and valves of various sizes.
- Handled all repairs for sanitary and storm water sewer structures and pipe systems.
- Expedited project timelines by quickly adapting to changing job requirements and adjusting workflows accordingly.
- Demonstrated strong problem-solving abilities by addressing unexpected complications during pipe installation processes.
- Maximized team performance by providing mentorship and guidance to less experienced crew members, fostering a culture of learning and growth.
- Boosted productivity by efficiently using hand tools such as pipe cutters, wrenches, and shovels in pipe laying tasks.
- Increased overall project quality by performing thorough inspections of installed pipes to detect leaks or defects.
- Displayed adaptability by seamlessly transitioning between various types of pipe materials, including PVC, steel, and concrete pipes.
Education
High School Diploma -
Winter Haven Senior High School
600 6th St SE, Winter Haven, Fl 3388006-2013
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Valid Driver's license
- Power tools operation
- Repair and installation
- Courteous and professional
- Heavy lifting
- Installation and maintenance
- Electrical troubleshooting
- Schematic interpretation
- Route planning
- Service quality
- Safety assessment
- Equipment inspection
- Accountability and work ethic
- Relationship building
- Vehicle maintenance
- System installation
- Timely reports completion
- Work order management
- MS office
- Project management
- Emergency response
- Team supervision
Timeline
Field Service Technician
Pureflow Inc
12.2023 - Current
Handyman
Self-employed
10.2019 - 12.2023
Utility Asset Manager
City Of Winter Haven, Fl
10.2018 - 10.2019
Utility Service Worker
City Of Winter Haven, Fl
08.2015 - 10.2018
High School Diploma -
Winter Haven Senior High School