Hunter Layton
Warner Robins,GA
Summary
Experienced call center professional with a strong track record in delivering exceptional customer service, exceeding performance targets, and adeptly resolving inquiries. Skilled communicator proficient in call center software and CRM systems. Seeking to leverage proven abilities to contribute effectively to [Company Name]'s success
Overview
5
5
years of professional experience
Work History
Lift Operations Lead
Keystone Ski Resort
Keystone, CO
12.2022 - Current
- Team Leadership: Supervise and lead a team of lift operators, ensuring they are properly trained, motivated, and equipped to perform their duties.
- Guest Services: Provide exceptional customer service to guests by greeting them, answering questions, and addressing concerns related to lift operations
- Operational Efficiency: Optimize lift operations to maximize efficiency and minimize downtime.
- Communication: Maintain clear and effective communication with resort management, departmental staff.
Server / Bartender
Huc A Poo's Bites and booze
Tybee Island, GA
05.2021 - 11.2023
- Customer Service: Giving an experience much different from other restaurants that brings back guest for years to comes
- Teamwork and Collaboration: It's the teamwork that drove the experience here at this restaurant.
- Adaptability and Problem Solving: This was during the times of COVID-19 so adaption was key to the experience and ability to still provide a great customer experience
Car Salesperson
Butler Nissan
Macon, GA
06.2020 - 05.2021
- Sales Skills: Greet customers as they arrive at the dealership, listen to their needs, and provide information about available vehicles
- Product Knowledge: evelop a deep understanding of the vehicles available for sale, including their features, specifications, pricing, and financing options.
- Lead Generation: enerate leads through various channels, such as walk-in customers, referrals, internet inquiries, and advertising campaigns. Follow up with leads promptly and persistently to schedule appointments and drive sales opportunities
Account Manager
Weaver Parts
Carnesville, GA
12.2019 - 06.2020
- Client Relationship Management : Established customer relationship by ensuring customers received all promised parts in the quality in which they were sold.
- Account Development and Growth: Throughout a days work, making 200 plus cold calls to help grow my account and establish customers.
- Communication Skills: Finding ways to show why buying from our company would better suite the customers needs
- Sales and Revenue Generation: In the first three months , growing my account large enough to bring in upwards of $10,000 for the company a day
Lift Operations Lead
Chilis's Bar and Grill
Milledgeville, GA
11.2018 - 12.2019
- Mixology and Drink Preparation: ability to prepare a wide range of cocktails, and other beverages with precision and consistency.
- Upselling and Revenue Generation: Company offered promotions allowing opportunity to upsell to customers and establish connections with guest
- Adaptability and Problem-Solving: Constant rotation of guest and experiences to be given to each different person
Education
Associates of Business - Business And Marketing
Georgia Military College - Milledgeville
Milledgeville, GA12-2019
Skills
- Excellent Communication Skills
- Customer Service Orientation
- Problem-Solving Abilities
- Empathy and Emotional Intelligence
- Adaptability and Flexibility
Timeline
Lift Operations Lead
Keystone Ski Resort
12.2022 - Current
Server / Bartender
Huc A Poo's Bites and booze
05.2021 - 11.2023
Car Salesperson
Butler Nissan
06.2020 - 05.2021
Account Manager
Weaver Parts
12.2019 - 06.2020
Lift Operations Lead
Chilis's Bar and Grill
11.2018 - 12.2019
Associates of Business - Business And Marketing
Georgia Military College - Milledgeville
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