Motivated Patient Account Representative offering 10+ years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Hi, I’m
Hunter Ledbetter
Liberty,NC
Summary
Overview
12
years of professional experience
1
Certification
Work History
Cone Health
Patient Account Rep
11.2019 - Current
Job overview
- Greet & check-in approximately 100 patients for appointments daily.
- Post payments and processed refunds.
- Review insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promote positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provide exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Facilitate smooth communications between patients, providers, and insurers, fostering atmosphere of trust and collaboration.
- Conduct regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
CVS Pharmacy
Pharmacy Technician and Store Associate
10.2016 - 10.2019
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
The Barn Dance
Housekeeping Duties
06.2012 - 07.2017
Job overview
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
Tropical Smoothie Café
Assistant Manager
01.2015 - 03.2016
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Alamance Community CollegeGraham, NC
Associate of Applied Science
06.2018
University Overview
- Dean's List Spring 2018
- Awarded Health Care Clerical Certificate
- Awarded Medical Coding, Billing & Insurance Certificate
- Awarded Word Processing Certificate
- Volunteered to assist teaching 3–4-year-olds at Pleasant Garden Baptist Church
- Volunteered at local blood drives with Red Cross
Southern Alamance High SchoolGraham, NC
Diploma
06.2015
University Overview
Skills
- Medical Office Administration
- CPR Certification
- First Aid
- Customer Support/Service
- Problem Solving Skills
- Team Player
- Co-Payments
- Strong empathy
- Medical terminology knowledge
- HIPAA Compliance
- Medical Billing
Certification
- Medical Coding Billing & Insurance Certificate
- Certified Nursing Assistant
- CPR certified
- Awarded Health Care Clerical Certificate
- Awarded Medical Coding, Billing & Insurance Certificate
- Awarded Word Processing Certificate
Timeline
Patient Account Rep
Cone Health
11.2019 - Current
Pharmacy Technician and Store Associate
CVS Pharmacy
10.2016 - 10.2019
Assistant Manager
Tropical Smoothie Café
01.2015 - 03.2016
Housekeeping Duties
The Barn Dance
06.2012 - 07.2017
Alamance Community College
Associate of Applied Science
Southern Alamance High School
Diploma