Hunter Logsdon
Ooltewah,TN
Summary
Professional and knowledgeable office professional offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Clerical Support II
Galen Medical Group
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Boosted customer satisfaction with timely responses to inquiries and efficient problem resolution.
- Managed calendars for multiple managers, ensuring punctuality and avoiding scheduling conflicts.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Monitored outstanding balances, following up on overdue payments to minimize loss or delay in revenue collection.
Release of information specialist
Ciox Health
08.2023 - 11.2023
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Maintained and obtained medical records.
- Received and processed medical records requests.
- Reviewed medical records and summarized care.
Release of information specialist
Ciox Health
11.2017 - 08.2019
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Handled phone calls from attorneys, insurance companies and patients.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Completed certifications and notarization of documents for court and legal purposes.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
Billing and Coding Analyst
Galen Medical Group
06.2016 - 11.2017
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Assisted with medical coding and billing tasks.
- Assessments led to strengthened internal controls over the medical coding process.
- Managed medical coding processes, improving the quality of billing and reimbursement procedures.
Phlebotomist
Galen Medical Group (OBGYN)
06.2016 - 11.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Sales Associate, Shift Manager
Claire’s
09.2013 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Host
Old Chicago
11.2014 - 12.2015
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Human Resources Management
Bryan College
05.2026
Associate of Science - Business Management
Chattanooga State Community College
Chattanooga, Tn12.2021
Medical Billing and Coding -
Academy of Allied Health Careers
03.2017
Phlebotomy -
Academy of Allied Health Careers
05.2016
High School Degree -
Chattanooga School for the Arts and Sciences
05.2015
Skills
- CPT-4
- ICD-10
- Medical documentation
- Anatomy and physiology
- Insurance follow-up
- Microsoft Excel, word, power point
- Filing systems
- Records Research
- Typing Speed
- Document Management
- Office Supply Management
- Presentation Preparation
- Positive Attitude
- Customer Service
- Time Management
- Patient Charting
- Data Entry
- Medical Terminology
- Scheduling
- Documentation And Reporting
- Payment Processing
- Mail handling
- Inventory Management
- Administrative Support
- Medical Records Management
- Calendar Management
References
- Michelle Howell, Volunteer Director, (423) 667-2653, mrhtn@aol.com
- Amber Smith, Previous Manager, (918) 808-4348
- Rebecaa Terrell, Family Friend, (423) 356-6423
- Lee Nguyen, Previous Manager, (727) 313-2153
Timeline
Clerical Support II
Galen Medical Group
01.2024 - Current
Release of information specialist
Ciox Health
08.2023 - 11.2023
Release of information specialist
Ciox Health
11.2017 - 08.2019
Billing and Coding Analyst
Galen Medical Group
06.2016 - 11.2017
Phlebotomist
Galen Medical Group (OBGYN)
06.2016 - 11.2017
Host
Old Chicago
11.2014 - 12.2015
Sales Associate, Shift Manager
Claire’s
09.2013 - 06.2016
Bachelor of Science - Human Resources Management
Bryan College
Associate of Science - Business Management
Chattanooga State Community College
Medical Billing and Coding -
Academy of Allied Health Careers
Phlebotomy -
Academy of Allied Health Careers
High School Degree -
Chattanooga School for the Arts and Sciences
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