Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Process Trainer
Milwaukee Tool
10.2023 - Current
Provided coaching and mentoring to employees.
Developed job-specific competencies and performance standards.
Developed and implemented successful onboarding program.
Promoted a culture of continuous learning within the organization by encouraging employees to participate in relevant professional development opportunities.
Developed new and improved training programs to fit underserved areas.
Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
Developed and executed performance management programs to increase employee engagement and productivity.
Ensured alignment between training objectives and company goals, resulting in better overall business outcomes.
Implemented continuous improvement initiatives to optimize process efficiency and effectiveness.
Analyzed and evaluated training effectiveness and program outcomes.
Delivered high-quality training sessions, leading to increased productivity among team members.
Facilitated virtual, in-person and blended learning sessions.
Supervisor
Riverbend Lawn and Landscape
09.2017 - Current
Reviewed landscape project tasks, determining budgets and timelines for completion.
Directed and supervised construction of fences, decks and other outdoor structures.
Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Assisted with weekly project planning and crew scheduling.
Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
Planned and supervised landscape activities while staying within budgeted hours and maintaining safe work environment out in field for crew members.
Performed planting, watering, mulching, and edging of lawns.
Operations Supervisor
DHL
03.2023 - 09.2023
Coming up with effective strategies to enhance the organization's financial health
Implemented project management techniques to overcome obstacles and increase team productivity.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Recruiting quality employees to provide high-quality customer support
Met or exceeded production goals and objectives by following strict procedures.
Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings
Research methods to improve operations and reduce costs
Monitor and report on department performance
Ensure compliance with company policies and regulation.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Trained new team members on proper and safe use of tools and equipment.
Scheduled shifts and shift changes to accommodate workload and customer needs.
Advanced Order Management/ Distribution
Milwaukee Tool
07.2021 - 09.2022
Troubleshooting aging orders that are having difficulty shipping due to unknown errors or missing items
Help diagnose the problems to get orders to ship
In charge of all Milwaukee Tools back order process
Train engineers on the job to help out process improvement to better the company.
Streamlined communication with suppliers for improved lead times and prompt order completion.
Generated invoices and shipping labels to properly bill and ship customer orders.
Improved inventory management through accurate tracking of product availability and timely order fulfillment.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recorded daily activities for inventory control.
Coordinated with purchasing department to maintain optimal stock levels, avoiding overstocks or shortages that could impact operations.
Team Lead/ Distribution
Milwaukee Tool
09.2020 - 07.2021
Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
Evaluated customer needs and feedback to drive product and service improvements.
Frequently inspected production area to verify proper equipment operation.
Created and managed project plans, timelines and budgets.
Championed continuous improvement initiatives that resulted in optimized processes leading to cost savings for the organization.
Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Trained new team members by relaying information on company procedures and safety requirements.
Maintained database systems to track and analyze operational data.
Inspector/ Maintenace
Security Fire Protection
10.2019 - 09.2020
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Implemented preventive measures such as regular maintenance checks, reducing the likelihood of malfunctions or breakdowns in installed systems.
Achieved cost savings in project budgets by negotiating favorable pricing from vendors while maintaining high-quality standards in materials used.
Troubleshot complex issues with existing fire sprinkler systems quickly, minimizing downtime and restoring functionality efficiently.
Increased client satisfaction by providing exceptional customer service and addressing concerns regarding fire sprinkler systems promptly.
Contributed to development, implementation, and execution of maintenance programs.
Reduced the risk of property damage by conducting regular inspections and maintenance on fire sprinkler systems.
Machine Operator Leader
View, Inc.
02.2019 - 09.2019
Maintained equipment performance by lubricating and cleaning components.
Assessed readings from recording instruments, [Type] and other indicators and watched for warning signals.
Kept detailed production records and identified hold-ups.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Assisted in the implementation of new equipment, resulting in increased productivity and cost savings.
Suggested specific ideas for process, productivity and safety improvements.
Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Machine Operator
View, INC
10.2017 - 08.2018
Set up and adjusted equipment and properly configured machines for daily operation.
Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Used precision measuring tools, micrometers and calipers to meet required product specifications.
Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
Collaborated with team members to optimize production processes and improve overall performance.
Managed and monitored processes and machine systems by observing readings on control boards.
Motor Transport Operator
United States Marine Corps
04.2016 - 09.2017
My duties as a marine included making sure all trucks were maintained, clean, and ready to go to the field
To also make sure trucks were inventoried and to annotate any problems
To move with speed, intensity, and discipline.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Assisted in the development of contingency plans for emergency situations or unexpected route changes during transport missions.
Maintained proficiency in tactical planning options and convoy defense techniques.
Reported defects, damage, and accidents to proper personnel.
Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
Improved fuel consumption rates with careful planning and monitoring of routes and travel times.
Completed routine maintenance on truck to keep in working order.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Supervisor
Turfmaster Inc
05.2012 - 12.2015
Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
Planned and supervised landscape activities while staying within budgeted hours and maintaining safe work environment out in field for crew members.
Performed planting, watering, mulching, and edging of lawns.
Cultivated and replanted trees and plants to maintain landscaping areas.
Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
Directed and supervised construction of fences, decks and other outdoor structures.
Created and maintained detailed records of landscaping projects for future reference.
Installed ponds, waterfalls and other water features and tested for proper functionality.
Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
Established strict quality control measures for all completed projects to uphold high standards of excellence in service delivery consistently.
Assessed potential risks associated with each project and devised mitigation strategies accordingly to ensure smooth execution.
Supervised team member performance to meet client deadlines and requirements.
Education
High School Diploma -
Independence High School
Independence, MS
05.2012
Skills
Program Design
Group Instruction
Data organization
Database Management
Video Conferencing
In-Depth Research
Clear Communication
Finance
Employee surveying
Business Needs Analysis
Employee Interviewing
Learning Management Systems
Accomplishments
Managed a team of 450 marines.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved more UPH through effectively helping with Kaizan task.