Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
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Hunter May

Mount Morris,MI

Summary

High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to bring my skillsets and acquire more in a field that serves and protects the people of the community.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Project Manager

Eos Business Solutions
Flint, MI
12.2023 - Current
  • Managed multiple projects with competing deadlines simultaneously.
  • Developed and maintained project plans, timelines, and budgets.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Led meetings with internal team members, consultants and contractors.
  • Provided guidance to team members regarding tasks assigned to them.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Created and implemented processes to ensure successful completion of projects.
  • Identified risks associated with each project and developed strategies for mitigating those risks.

Assistant Project Manager

Wieland
Lansing, MI
04.2023 - 08.2023
  • Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
  • Worked closely with senior managers to ensure that all projects were completed according to schedule.
  • Tracked project deliverables, keeping assignments on task and on budget.
  • Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
  • Coordinated project activities and monitored progress to ensure timely completion of tasks.
  • Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
  • Prepared monthly progress reports summarizing key accomplishments achieved since the last report.
  • Developed project plans, identified resources and established deadlines.
  • Resolved any conflicts that arose during the course of a project by utilizing effective problem-solving skills.
  • Facilitated communication between team members, stakeholders and external partners involved in the project.
  • Procured and organized project documents, reports and files.
  • Implemented quality control measures throughout each stage of a project's lifecycle.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Met with stakeholders to discuss project goals and needs.
  • Scheduled inspections, preventative maintenance and repairs for company equipment.
  • Developed and tracked project milestones to drive on-time and on-budget project delivery.

Contact Center Representative

University Of Michigan Credit Union
Ann Arbor, MI
03.2022 - 04.2023
  • Provided technical support to customers on products or services offered by the company.
  • Resolved customer complaints in a professional manner.
  • Answered customer inquiries via phone, email and chat.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.
  • Monitored incoming calls, emails and chats for quality assurance purposes.
  • Followed up with customers after each interaction to ensure satisfaction.
  • Developed and implemented new processes for handling customer inquiries efficiently.
  • Identified opportunities to upsell additional products or services.
  • Provided product information to customers.
  • Educated customers on features and benefits of products or services.
  • Assisted customers with order placement and payment processing.
  • Handled escalated calls from other representatives in a timely fashion.
  • Utilized various software tools such as Microsoft Office Suite, Salesforce.
  • Performed troubleshooting and problem solving for customer issues.

Video Teller

Dort Federal Credit Union
Grand Blanc, MI
08.2019 - 06.2021
  • Maintained accurate records of all customer interactions and transactions.
  • Provided customers with assistance in completing banking transactions utilizing video technology.
  • Issued cashier's checks to customers based on verification of funds availability.
  • Conducted periodic reviews of existing processes for efficiency gains or cost savings opportunities.
  • Verified customer identity by asking security questions prior to approving any transactions.
  • Identified opportunities for cross-selling additional bank products or services that may benefit customers.
  • Answered customer inquiries and assisted with problem resolution via video communication.
  • Performed daily balancing of cash drawer at start of shift according to established procedures.
  • Reported suspicious activity or potential fraud cases according to established protocols.
  • Responded quickly and effectively to customer requests received through email or other electronic channels.
  • Participated in weekly team meetings to discuss performance results, process improvements.
  • Ensured compliance with applicable laws, regulations, policies and procedures relating to banking operations.
  • Followed up on customer complaints regarding teller services or errors in accounts processing.

Shift Leader

Dairy Queen Grill & Chill
Burton, MI
04.2018 - 08.2019
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Education

Associate of Arts - Law (Pre-Law)

Charles Stewart Mott Community College
Flint, MI
05-2021

High School Diploma -

Kearsley High School
Flint, MI
06-2019

Bachelor of Arts - Law (Pre-Law)

University of Michigan - Ann Arbor
Ann Arbor, MI

Skills

  • Strategic Planning
  • Productivity Improvement
  • Risk Management
  • Data Analysis
  • Project Management
  • Conflict Management
  • Processes and procedures
  • Customer Relations
  • Multi-unit operations management
  • Legal Compliance
  • Community Engagement
  • Integrity and Honesty
  • Conflict de-escalation
  • Relationship building and management
  • Investigative skills
  • Felony laws knowledge
  • Conflict resolution tactics
  • Surveillance
  • Human relations
  • Risk Mitigation
  • Physical Fitness
  • Exceptional problem solver
  • De-Escalation Techniques

Affiliations

  • Sports
  • Football
  • Golf
  • Hunting
  • Fishing
  • Hiking
  • Working out
  • Outdoors

Languages

English
Professional
Spanish
Limited

Accomplishments

  • Graduation from Mott Community College with High Honors
  • Completion of summer school at London School of Economics, a prestigious program

Certification

  • OSHA-30
  • FAA Drone Certificate

Timeline

Project Manager

Eos Business Solutions
12.2023 - Current

Assistant Project Manager

Wieland
04.2023 - 08.2023

Contact Center Representative

University Of Michigan Credit Union
03.2022 - 04.2023

Video Teller

Dort Federal Credit Union
08.2019 - 06.2021

Shift Leader

Dairy Queen Grill & Chill
04.2018 - 08.2019

Associate of Arts - Law (Pre-Law)

Charles Stewart Mott Community College

High School Diploma -

Kearsley High School

Bachelor of Arts - Law (Pre-Law)

University of Michigan - Ann Arbor

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Hunter May