I have a background in hospitality, general office administration and care giving. I have extensive knowledge and experience in addiction rehabilitation and AA.
Overview
6
6
years of professional experience
Work History
Training Associate
Panera Bread
09.2016 - 05.2019
Training new and experienced associates on their assigned positions
Led interactive group activities that reinforced learning objectives and enhanced participant understanding.
Phone Receptionist
HEITMEIER Eye Care
06.2018 - 12.2018
Streamlined office communication by efficiently routing calls to appropriate departments.
Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
Assisted in resolving customer issues by gathering necessary information and providing solutions or forwarding concerns to relevant personnel.
Managed high call volumes with ease, maintaining composure and professionalism under pressure.
Daycare Teacher
Future Generations LLC
12.2019 - 03.2020
Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
Enhanced children''s emotional development through empathetic communication and active listening techniques.
Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Bar and Restaurant Manager
Poseidon Sushi And Oyster Bar
09.2020 - 03.2023
Managed inventory control processes for reduced waste and optimized profit margins.
Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Reconciled cash and credit card transactions to maintain accurate records.