Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hunter Meredith

Bowling Green,KY

Summary

Experienced with customer service, financial transactions, and client relationship management. Utilizes knowledge of banking products to offer tailored solutions. Track record of maintaining high accuracy in account management and driving customer satisfaction. Known for building strong client relationships and providing personalized banking advice. Reliable team player, adaptable to evolving needs, with strengths in account management and transaction accuracy.

Overview

7
7
years of professional experience

Work History

Retail Banker II

Woodforest National Bank
09.2023 - Current
  • Managed daily banking operations, ensuring compliance with regulatory standards and internal policies.
  • Complied with regulatory, legal and ethical requirements to protect bank assets.
  • Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
  • Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
  • Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
  • Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
  • Resolved customer inquiries and disputes effectively, maintaining high levels of satisfaction and loyalty.
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Developed strong customer relationships, providing tailored financial solutions to meet individual needs.
  • Trained and mentored new staff on banking procedures, enhancing team efficiency and service quality.
  • Conducted 8 monthly audits of financial transactions to ensure accuracy and adherence to compliance requirements.
  • Assisted in the development of marketing strategies for new financial products, increasing customer engagement.
  • Taught free 1 hour course of financial literacy at local rehabilitation centers for patients.

Senior Customer Service Representative

Afni of Bowling Green
10.2019 - 06.2023
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
  • Mentored junior representatives to enhance customer interaction skills and service quality.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Managed high-stress situations effectively, maintaining
    professionalism under pressure while resolving disputes or conflicts.

Receptionist

Bowling Green KOA
02.2019 - 08.2019
  • Greeted and assisted guests efficiently, ensuring a welcoming atmosphere.
  • Managed reservations and check-ins using property management software.
  • Answered phone inquiries, providing accurate information on services and amenities.
  • Coordinated with housekeeping to maintain cleanliness and readiness of facilities.
  • Handled guest complaints professionally, resolving issues promptly to enhance satisfaction.
  • Processed payments and maintained daily transaction records accurately.
  • Trained new staff on front desk procedures and customer service protocols.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Line Worker

Spherion
08.2018 - 02.2019
  • Worked the line
  • Back up lid and tray maker
  • Partial operator

Education

High School Diploma -

Grayson County High School
Leitchfield, KY
05-2018

Skills

  • Customer Service Skills (7years)
  • SOA Certification (4 years)
  • Technical support (6 years)
  • Adaptability and flexibility
  • Multitasking Abilities
  • Communications (7 years)
  • Cash handling proficiency
  • Consumer banking
  • Customer education
  • Loan processing
  • Vault teller operations
  • Teamwork and collaboration

Timeline

Retail Banker II

Woodforest National Bank
09.2023 - Current

Senior Customer Service Representative

Afni of Bowling Green
10.2019 - 06.2023

Receptionist

Bowling Green KOA
02.2019 - 08.2019

Line Worker

Spherion
08.2018 - 02.2019

High School Diploma -

Grayson County High School

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