Summary
Overview
Work History
Education
Skills
Timeline
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Hunter Monahan

Summary

Versatile and dynamic, with a proven track record, I excel in customer service management and quality control measures. Leveraging strong work ethic and marketing acumen, I've significantly enhanced customer satisfaction and operational efficiency. Skilled in team development and revenue generation, I bring a comprehensive skill set to drive success.

Overview

7
7
years of professional experience

Work History

Auto Body Technician Assistant

Gerber Collision and Glass
11.2023 - 07.2024

As a Auto Body Technician Assistant I

  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Inspected vehicles to identify and document repair needs.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
  • Reassembled and replaced parts to complete body repairs.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Inspected completed repairs for accuracy, quality and safety.
  • Prepared surfaces for priming, painting and refinishing.
  • Applied primers, sealers and other materials prior to painting.
  • Examined vehicles to determine extent of damage and repairs required.
  • Installed interior and exterior trim, including moldings and emblems.
  • Applied sealants, caulks and rust preventatives to protect body and paint.
  • Replaced glass, headlights and other lighting and electrical components.
  • Adjusted and replaced doors and windows for proper fit and alignment.
  • Performed structural and non-structural repairs on variety of vehicle models.
  • Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
  • Filled, sanded and smoothed surfaces to prepare for painting.
  • Used welding and cutting tools to repair metal body parts.

Baker

Panera Bread
08.2022 - 11.2023

In my role as a Baker for Panera Bread I

  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and freezers.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Produced consistently high-quality baked goods for customers.
  • Created appealing displays to showcase products in bakery.
  • Cleaned and maintained kitchen equipment and oven.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Packaged finished products for sale.
  • Followed food safety standards when handling ingredients.
  • Determined baking times for various items.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Prepared frostings and other toppings for cakes and pastries.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.

Manager

Smoking Vapor
12.2020 - 03.2022

my duties as a store manager included.

  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Front of House Employee

Chick-fil-A
05.2017 - 12.2020

At my first job as a FOH team member I

  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Brewed coffee and tea and changed out drink station syrups.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Completed milkshakes and ice cream desserts for customers.

Education

High School Diploma -

Centennial High School
Peoria, AZ
05-2019

Skills

  • Marketing
  • POS Systems
  • Customer Service Management
  • Loss Prevention
  • Revenue Generation
  • Supply Ordering
  • Team Development
  • Work order processing
  • Strong Work Ethic
  • Customer Service
  • Baking
  • Quality control measures

Timeline

Auto Body Technician Assistant

Gerber Collision and Glass
11.2023 - 07.2024

Baker

Panera Bread
08.2022 - 11.2023

Manager

Smoking Vapor
12.2020 - 03.2022

Front of House Employee

Chick-fil-A
05.2017 - 12.2020

High School Diploma -

Centennial High School
Hunter Monahan