Hunter Murphy
San Antonio,Texas
Summary
Hardworking professional with a passion for career growth and a keen focus on organizational skills. Seeking to gain valuable experience in HR and Talent Development. As a military spouse, I possess a profound understanding of the values and distinctive challenges that come with the military lifestyle. I am committed to excellence in my work, I am a courageous learner, and I fostering a positive work culture.
Overview
6
6
years of professional experience
Work History
Insurance Professional III
USAA
10.2023 - Current
- Currently working in policy servicing, Hunter takes personal responsibility for every member interaction on every call.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations per manager request, working efficiently and productively with all team members.
- Provided guidance to peers as a part of daily tasks.
Senior Reservation Specialist
Four Paws Inn
02.2022 - 10.2023
- Reservation Specialists are responsible for handling all incoming calls and requests related to reservations, cancellations, and rescheduling.
- This position included answering questions about available accommodations, booking specific suites, and providing general customer service support.
- As a lead in this position, I was expected to train new hires, and complete weekly sales reviews for those a part of the Reservation Specialist team.
Floor Lead
LQ Digital
01.2020 - 02.2022
- As a Floor Lead at LQ Digital, I efficiently made and received customer calls for companies (i.e USAA, PenFed Credit Union, United trust Bank etc.).
- This position required compassionate coaching and training skills while still effectively communicating standard script and client requirements.
- Other tasks associated with this job; auditing calls, guiding one on one coaching opportunities, managing upset customers, and training peers on new content on a weekly basis.
Front Desk Supervisor
Concord Hospitality
01.2019 - 02.2022
- Responsibilities for this position included making reservations, checking in guests, and training peers to use FOSSE (Marriott's property management system).
- As a lead in the position, I gained experience in finance by managing the Accounts Receivable/Payable department and speaking with vendors on a bi-weekly basis.
Education
Bachelor of Science - Human Resource Management
University of Maryland - Baltimore County
05.2026
High School Diploma -
Mead High School
05.2019
Skills
- Excellent Written and Oral Communication Skills
- Leadership Experience
- Problem Solving
- Work Ethic (Honesty, Punctuality, Responsibility, and Reliability)
- Teamwork and Collaboration
Accomplishments
- Won the "That Is My USAA" award after two months in position.
- Shadowed by Business Process Owners and Executives in Business Agility.
- Added to Dean List at University of Maryland.
- Chosen to assist with training and development, traveled to help establish new branches at LQ Digital.
Timeline
Insurance Professional III
USAA
10.2023 - Current
Senior Reservation Specialist
Four Paws Inn
02.2022 - 10.2023
Floor Lead
LQ Digital
01.2020 - 02.2022
Front Desk Supervisor
Concord Hospitality
01.2019 - 02.2022
High School Diploma -
Mead High School
Bachelor of Science - Human Resource Management
University of Maryland - Baltimore County
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