Dynamic business owner with a proven track record at Mid-Tenn Construction Services, LLC, excelling in strategic planning and customer relations. Successfully implemented cost reduction strategies, enhancing operational efficiency and achieving significant revenue growth. Adept at team leadership and contract negotiation, fostering strong client relationships that drive repeat business and referrals.
Overview
10
10
years of professional experience
Work History
Owner
Mid-Tenn Construction Services, LLC.
03.2022 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Expanded business into new markets, cond
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
CDL Truck Driver
Super Sod
01.2022 - 03.2024
Operated with safety and skill to avoid accidents and delays.
Dropped and hooked trailers and changed configuration of equipment.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Maintained daily, legible DOT log book and submitted corresponding documents.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Filled out load paperwork and DOT-mandated log books.
Delivery Driver
L&H Distributing
08.2019 - 03.2022
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Verified accuracy of all deliveries against order forms.
Maintained strong relationships with clients through proactive communication and personalized service.
Laborer
Professional Roofing Contractors
05.2015 - 07.2019
Loaded, unloaded, and moved material to and from storage and production areas.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Improved worksite efficiency by maintaining clean and organized work areas.
Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN
05.2015
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Project management
Operations management
Business management
Business planning
Strategic planning
Project estimating
Staff management
Marketing
Team oversight
Financial management
Staff hiring
Business development
Business marketing
Business administration
Business launch
Consulting
Negotiation
Sales leadership
Employee development
Product branding
Administrative oversight
Bidding processes
Contract management
Financial planning
Sales management
Cost reduction
Budget development
Regulatory compliance
Crisis management
Profit and loss analysis
Growth strategy implementation
Contract negotiation expertise
Cash flow optimization
Attention to detail
Decision-making
Customer service
Teamwork and collaboration
Team leadership
Effective leader
Employee motivation
Timeline
Owner
Mid-Tenn Construction Services, LLC.
03.2022 - Current
CDL Truck Driver
Super Sod
01.2022 - 03.2024
Delivery Driver
L&H Distributing
08.2019 - 03.2022
Laborer
Professional Roofing Contractors
05.2015 - 07.2019
High School Diploma -
Tullahoma High School
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