Hunter Neely

• Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.

• Ensured public safety during large-scale events by coordinating crowd control measures and monitoring potential threats.
• Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
• Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
• Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.