Hunter Newsome
Austin
Summary
Dynamic leader with a proven track record at UPS, adept in strategic planning and customer engagement. Excelled in enhancing team productivity by over 20% through effective problem-solving and teamwork. Skilled in POS system operation and fostering customer relationships, consistently achieving sales goals while maintaining a professional demeanor.
Overview
12
12
years of professional experience
Work History
Sales Associate
Home Depot
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
UPS
04.2016 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Assistant Store Manager
KFC Restaurant
09.2013 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Sales Associate
Mac Haik Ford
03.2013 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
GED -
McNeil High School
Austin05.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Relationship building
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Professional demeanor
- Strategic planning
- Inventory tracking
- Sales development
- Policy and procedure adherence
- Sales goals attainment
- Point of sale operation
- Shipment processing
- CRM software proficiency
- Friendly and outgoing
- Customer engagement
- Task prioritization
Timeline
Sales Associate
Home Depot
02.2024 - Current
Supervisor
UPS
04.2016 - 11.2024
Assistant Store Manager
KFC Restaurant
09.2013 - 04.2022
Sales Associate
Mac Haik Ford
03.2013 - 05.2016
GED -
McNeil High School
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