Hunter Nukic
Ellington,CT
Summary
I am a knowledgeable and dedicated customer service professional. I am very hard-working and I take pride in my work ethic. I have always prided myself on my exceptional customer service skills and will always go the extra mile to keep my customers happy. I currently work as a Senior Compliance Analyst and am looking for an opportunity to turn my career in a direction where I feel my skills would be more effective. I am a team player who is outgoing, takes initiative, has a positive demeanor and has proven skills in establishing an exceptional rapport with customers. I am extremely motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Compliance Analyst
ACCEL Compliance LLC
09.2023 - Current
- Act as an insurance regulatory senior compliance analyst, ensuring that client operations and filings adhere to state and federal laws and regulations.
- Monitor regulatory developments and assess their impact on clients’ business models, policies and filings.
- Advise clients on appropriate compliance strategies and timelines.
- Serve as a technical and regulatory advisor to ACCEL’s insurance clients, providing guidance on compliance requirements, renewal and best practices.
- Prepare and deliver reports, regulatory updates, and compliance summaries in writing and verbally.
- Manage the Renewal Team, overseeing the timely completion and submission of client license renewals, filings, and regulatory updates.
- Ensure accuracy and completeness of compliance documentation and renewal data.
- Identify process efficiencies and implement improvements to enhance operational accuracy and turnaround time.
- Mentor and train team members on regulatory processes, documentation standards, and client engagement practices.
- Contribute to departmental strategy and workflow optimization.
- Create training guides, standard operating procedures, and reference materials to support compliance workflows and team development.
- Promote a culture of continuous learning and compliance excellence across my team.
Sales and Service Associate
United States Postal Service
06.2016 - 10.2025
- Make one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme
- Prepare work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place.
- Remove sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors.
- Follow established safe work methods, procedures and safety precautions while performing all duties.
- Sort and place mail into post office boxes with high levels of accuracy.
- Weigh mail and compute pricing amounts.
- Monitor inventory of postage stamps and make orders to replenish.
- Use automated mail processing equipment to sort and collate mail.
- Weigh letters and packages and calculated costs based on classification, weight, and destination.
- Use computer systems to track packages and update client information.
- Skilled at working independently and collaboratively in a team environment.
Retail Sales Associate
Ulta Beauty Inc.
02.2016 - 09.2016
- Sort incoming and outgoing mail into post office boxes and mailbags for carrier delivery and dispatch.
- Receive and process letters, parcels, and accountable mail according to USPS regulations and delivery schedules.
- Ensure accuracy and efficiency in mail handling and routing.
- OperationsProvide excellent customer service by assisting patrons with mailing needs and postal inquiries.
- Sell postage and revenue stamps, postal cards, and stamped envelopes.
- Complete and sell money orders, ensuring accuracy and compliance with postal policies.
- Operate USPS point-of-sale systems to process transactions and manage cash and receipts.
- Travel to various post offices throughout the state to provide coverage wherever a clerk is needed.
- Adapt quickly to different office environments and team structures while maintaining consistent service quality.
- Maintain a clean, safe, and organized work environment.
- Perform cleaning and sanitizing duties to ensure the post office meets USPS cleanliness and safety standards.
- Complete regular USPS training programs to stay up to date on the latest postal procedures, technology, and safety requirements.
- Adhere to all USPS regulations, operational standards, and security protocols.
- Remain fully available to work any assigned hours, including evenings, weekends, and holidays, as required of a Part-Time Flexible employee.
- Demonstrate reliability and adaptability to meet the operational needs of the Postal Service.
Retail Sales Associate
Windsor Fashions
05.2015 - 02.2016
- Applied 4 step selling techniques
- Achieved personal sales goals
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Achieved company goals and expectations
- Followed loss prevention procedures
- Cleaned and maintained good housekeeping.
Sales Associate/Cashier
TJ Maxx
02.2015 - 12.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves and racks for optimal appearance.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
Hostess
Sliders Grill & Bar
01.2015 - 05.2015
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess
Z Best Pizza
12.2013 - 02.2015
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate - Criminal Justice
Manchester Community College
Manchester, CT05.2020
High School Diploma -
Edwin O. Smith High School
Storrs Mansfield, CT05.2014
Skills
- Deals with internal and external customers at all levels via telephone and email to ensure successful communication
- Resolves in-depth inquiries in a methodical manner to find appropriate resolutions
- Enjoys sharing knowledge and encourages development of others
- Very punctual, proficient in multitasking, prioritization, setting goals, strategic planning and ability to meet deadlines
- Refined planning and organizational skills that balance work, team support, and responsibilities in a timely and professional manner
- Experienced in general Microsoft applications
- Marketing
- Engaging with Diverse Customers
- Goal-Driven
- Documentation and Recordkeeping
- Strong Communication and Interpersonal Skills
- Adhere to company rules and regulations
- Takes initiative and displays leadership
- Engages in continuous learning and development
- OJI (On the Job Training Instructor for USPS)
- Promoted to Senior Compliance Analyst
Certification
Multi-Tasking (10+ years)
Customer Service Skills (10+ years)
Organization (10+ years)
Answering Phones (10+ years)
Sales (10+ years)
Customer Service (10+ years)
Microsoft Word (10+ years)
Microsoft PowerPoint (4 years)
Training (6 years)
Inventory (7 years)
Host/Hostess (3 years)
Typing (7 years)
Clerical Experience (7 years)
Administrative Experience (1 year)
Maintaining Emails (7 years)
Marketing (3 years)
References
Professional References:
Eve Cicchiello (Assistant Manager)
Contact: 860-573-6782
Alex Martinez (Weatogue CT Postmaster) Contact: 203-522-1513
Personal References:
Britni Scatena (DEEP Officer) Contact: 860-617-5365
Christina Sampaio (Manchester CT Police Officer) Contact: 203-837-0321
Timeline
Senior Compliance Analyst
ACCEL Compliance LLC
09.2023 - Current
Sales and Service Associate
United States Postal Service
06.2016 - 10.2025
Retail Sales Associate
Ulta Beauty Inc.
02.2016 - 09.2016
Retail Sales Associate
Windsor Fashions
05.2015 - 02.2016
Sales Associate/Cashier
TJ Maxx
02.2015 - 12.2015
Hostess
Sliders Grill & Bar
01.2015 - 05.2015
Hostess
Z Best Pizza
12.2013 - 02.2015
Associate - Criminal Justice
Manchester Community College
High School Diploma -
Edwin O. Smith High School