Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hunter O'Connell

Urbandale,IA

Summary

Hard-working, dedicated customer assistant with over six years of experience in public relations and interaction. Can creatively and uniquely solve problems using intellect and kindness. Currently enrolled at Des Moines Area Community College and ready to learn new ways of helping each day.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
11.2021 - Current
  • Pleasantly interacted with customers, including during especially hectic periods to promote a professional, positive environment.
  • Controlled drive-thru line with quick, efficient and thorough service.
  • Cleaned counters, machines, utensils, and seating areas hourly.
  • Memorized every drink combination and consequently mastered the art of coffee-making.
  • Learned how to operate a coffee brewer, espresso machine, and pour-over station.
  • Practiced excellent hygiene and food safety, as aligned with Starbucks policies.
  • Cashed out customers with proper change, recommending they use gift cards and ways to save money wherever applicable.
  • Continued quality, healthy relationships with higher-ups and management, making sure to keep them updated on any changes to availability.
  • Gave customers and partners alike recommendations for flavor combinations and new drinks to enjoy.
  • Understood the necessity for teamwork in food service positions and how to implement connective talking points.

Warehouse Package Handler

FedEx
08.2020 - 02.2021
  • Organized packages in order of size and weight within delivery trailers to keep contents safe and trailers loaded.
  • Wore necessary equipment, such as gloves and mask, to keep self and others safe.
  • Scanned packages to minimize errors and discrepancies between trailer loads, and made sure not to miss any parcels.
  • Lifted packages upwards of 75lb. and placed them in appropriate locations, most often conveyor belts.
  • Spaced packages out accordingly on conveyor belts, in order to prevent jams in machinery.
  • Was able to identify returns and packages without files by their labels.
  • Used carts to move different bulk items to various designated locations.
  • Learned how to operate pallet lifters to safely transport large quantities of packages closer to conveyor belts.
  • Performed necessary tasks to deal with damaged items and packages that were incompatible with the system.
  • Communicated with supervisors and teammates to resolve issues.

Guest Advocate

Target
08.2019 - 01.2020
  • Welcomed customers to the designated lane, with a smile and greeting.
  • Created mutual trust between customers and employees, built positive, personal relations between us.
  • Checked government-issued ID to make sure the age of guests was amounting to state requirements for alcohol and tobacco.
  • Made sure that all transactions via check, cash, and card added up to the amount specified, with 100% accuracy.
  • Dealt with and resolved price discrepancies relating to coupons, advertisements, and offers.
  • Gave change, and counted the appropriate amount to give to patrons.
  • Bagged groceries, clothing, and other items with 100% efficiency and carefulness putting alike things together.
  • Advertised and recommended use of company membership and loyalty programs.
  • Enthusiastically agreed to do different tasks during slow shifts on recommendations by team leaders.
  • Used best effort on every assignment, during every shift, with smile and a demeanor of positivity.

Courtesy Clerk

Hy-Vee
05.2017 - 08.2019
  • Created high expectations for bagging groceries as customers purchased them.
  • Organized and pulled forward items in coolers and racks full of merchandise during store hours.
  • Collected shopping carts, six to seven at a time, to bring into store during all manner of weather conditions.
  • Collected and brought out online orders to deliver to customers parked outside the store.
  • Transported damaged items to back of the store for both disposal and recycling.
  • Gave samples to customers and recommended their purchase of items on display, and gave directions to area of the store where it was located.
  • Was assigned additional duties to description of the job, including managing cleanliness of dining areas (i.e. wiping down tables and cleaning dishes).
  • Took trash from both the dining area and attached restaurant to be disposed of.

Education

High School Diploma -

Johnston Senior High School
Johnston, IA
05.2018

Some College (No Degree) - Liberal Arts And General Studies

Des Moines Area Community College
Ankeny, IA

Skills

  • Complaint resolution
  • Greeting customers
  • Order fulfillment
  • Money handling abilities
  • Physical effort
  • Order picking and processing
  • Adaptability
  • Strong work ethic
  • Coffee and tea preparation
  • Coffee machine demonstrations
  • Espresso machine operation
  • Customer preferences and interaction
  • Hospitality and professionalism
  • Dining room upkeep
  • Specials promotion
  • Menu memorization and presentation

Accomplishments

Lead Project Supervisor at Arcbeatle Press.

Editor of the science-fiction short story anthology Cwej: Down the Middle.

Timeline

Barista

Starbucks
11.2021 - Current

Warehouse Package Handler

FedEx
08.2020 - 02.2021

Guest Advocate

Target
08.2019 - 01.2020

Courtesy Clerk

Hy-Vee
05.2017 - 08.2019

High School Diploma -

Johnston Senior High School

Some College (No Degree) - Liberal Arts And General Studies

Des Moines Area Community College

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Hunter O'Connell