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Hunter Ogden
Associate Ruby on Rails Developer
Miami,FL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Associate Backend Developer
Slingshot By Workwave
Miami, Florida
07.2021 - Current
- Using GitHub to create and Merge Pull Requests
- Using Jira & Confluence to manage Workflow and Documents
- Running debugging tools to eliminate flaws and glitches prior to publishing.
- Using REST API structuring with Ruby on Rails for a large and complex web app
- Leading Demos and Retrospective meetings for our team
- Led our "Sustaining" Team, Managing Freshdesk Ticket System for incoming requests concerning bugs, feature requests, and other tickets; handled tickets using an organized system for timely and effective management of tickets
Founder & Owner
Galactic North Productions
Miami, FL
08.2020 - Current
- Wrote, Scripted, Cast, and Directed audio series with 100+ cast members
- Built Roadmap with Quarterly Review on future projects
- Using Jira and Monday for Workflow Management to achieve goals
- Created company, operating agreement, profit-sharing agreements, etc
- Created modern website for premiere audio series
- Engaged digital artists for custom brand and episode artwork, logo, etc
- Leveraged tools such as ChatGPT and Midjourney for character artwork, episode artwork, social media posts, character profiles, and much more
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Remote Sales & Customer Service Representative
Slingshot
Provo, Utah
02.2021 - 07.2021
- Providing positive first impressions to welcome existing, new and potential customers.
- Training and developing new sales team associates in products, selling techniques and company procedures.
- Achieving perfect attendance and on-time record.
- Solving customer challenges by offering relevant products and services.
- Engaging with customers to effectively build rapport and lasting relationships.
Remote Sales & Customer Service Representative
Gerez Furniture
Miami, Florida
08.2020 - 06.2021
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Monitoring metrics and developed actionable insights to improve efficiency and performance.
- Liaise between customers and organization with particular focus on working with sales department.
- Handle complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Engage with customers to effectively build rapport and lasting relationships.
Business Partner
Ogden Animal Control
Nashville, TN
12.2019 - 08.2020
- Serving clients in Middle Tennessee.
- Managing social media, financials, inventory, etc.
- Managed 5 - 15 clients regularly for payment collection, scheduling appts, upcoming visits, etc.
- Took incoming phone leads, pitched them, scheduled appt.
- Leveraged sales expertise to promote service and capitalize on upsell opportunities.
- Fielded customer questions regarding available products, services, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Call Center Representative
MAXIMUS Inc
Athen, TX
08.2019 - 12.2019
- Served beneficiaries of SNAP Benefits, Medicare, Medicaid, etc. in TX.
- Handled 50 - 100 calls per day.
- Decreased avg call time weekly.
Driver
Lyft Driving Service
Dallas, TX
10.2018 - 08.2019
- Taking 5 - 20 clients per day to their designated destination.
- Ensured comfortability of clients, treated them as VIP.
- Established rapport with client to generate better income, repeat clients, increased tip avg.
- Performed 2000 approximate rides in less than one year with 4.9-Star avg Rating.
Customer Service
Ogden Home Services Austin
Houston, TX
12.2016 - 10.2018
- Performed landscaping service for clients in Austin/Houston, TX.
- Managed 2-3 clients per day, handled scheduling, payments receivable, etc.
Technician/Manager
Omega Animal Removal
Austin, TX
08.2014 - 11.2016
- Tracking & servicing between 5-20 Customer Accounts at all times.
- Taking care of customer’s account start to finish with little or no management.
- Experience training new-hires, as well as supervising.
- Established myself as strong leader, supervisor, eventually became Branch Manager of Austin, TX location.
Table Busser
Fuzzy’s Taco Shop
Arlington, TX
03.2013 - 11.2013
- Maintaining organized, well-kept environment for staff and clientele.
- Clearing and cleaning tables for over 50 clients per day.
Machine Operator
Professional Installation Network (PIN)
Irving, TX
11.2011 - 09.2012
- Operating Koch electronic millwork machine (boring, glue, and dowel insertion.
- Increased output daily, producing over 100 pieces per day, then helping other co-workers with their tasks.
Floor Care and Maintenance Associate
Diamond Kem Stone Care
Hurst, TX
07.2011 - 10.2011
- Cleaning and polishing stone (marble, granite, etc.) for floors, showers, and counters all around DFW Metroplex.
- Maintaining floor polishers, and over 50 different pieces of equipment and supplies.
- Established rapport with clients by taking best care possible of expensive surfaces/home.
Cook
Mama’s Pizza
Arlington, TX
09.2010 - 09.2011
- Making best pizza in DFW area.
- Maintaining all food supplies and cleaning of work areas.
- Performed every day to output between 25 and 75 pizzas.
Customer Service Representative
Domino’s Pizza
Arlington, TX
07.2009 - 11.2009
- Greeting walk-in and phone customers and taking orders.
- Handling cash and using cash register.
- Maintaining great customer service even in extreme busy periods.
- Taking between 25 - 100 calls per day.
- Performed several tasks at once, increased work output daily.
Education
High School Diploma - undefined
Lamar High School
Arlington, TX 05.2007 - 6 2011
Skills
Client Acquisition
undefinedAccomplishments
- Collaborated with team of 100+ in the development of the audio series Life & Death on the Rim
- Assisted in creating a now-successful business in wildlife removal which I've been able to exit and leave to my partner
- Taught myself how to program and now utilize my skills in my career as a backend developer for an excellent team
- Founded a second company in audio production which I am extremely passionate in developing and I'm very proud to have released an audio series I've created from start to finish and had the privilege to work with voice actors, writers, and sound designers from across the world
Interests
Writing
Music (classical, hip-hop, classic rock, jazz)
Business Development
Exercise and Fitness
Calligraphy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Backend Developer
Slingshot By Workwave
07.2021 - Current
Remote Sales & Customer Service Representative
Slingshot
02.2021 - 07.2021
Remote Sales & Customer Service Representative
Gerez Furniture
08.2020 - 06.2021
Founder & Owner
Galactic North Productions
08.2020 - Current
Business Partner
Ogden Animal Control
12.2019 - 08.2020
Call Center Representative
MAXIMUS Inc
08.2019 - 12.2019
Driver
Lyft Driving Service
10.2018 - 08.2019
Customer Service
Ogden Home Services Austin
12.2016 - 10.2018
Technician/Manager
Omega Animal Removal
08.2014 - 11.2016
Table Busser
Fuzzy’s Taco Shop
03.2013 - 11.2013
Machine Operator
Professional Installation Network (PIN)
11.2011 - 09.2012
Floor Care and Maintenance Associate
Diamond Kem Stone Care
07.2011 - 10.2011
Cook
Mama’s Pizza
09.2010 - 09.2011
Customer Service Representative
Domino’s Pizza
07.2009 - 11.2009
High School Diploma - undefined
Lamar High School
05.2007 - 6 2011
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