Hunter Oldick

Disney's Art of Animation and Wilderness Lodge.

• Responsible for guest check-in and check-out procedures, modifying room arrangements, answering guests' inquiries, and having extensive knowledge of the Walt Disney World Resort.
• Assist in itinerary planning for incoming guests by supporting reservations and providing detailed property amenity information.
• Manage and issue compensation for dissatisfied guests, ensuring timely resolution while maintaining positive guest relations.
• Utilize extensive partnering with all levels of business, from setting up VIP tours to managing guest concerns regarding park offerings or dining information.

Morocco Pavillion, Epcot

• Provided leadership and direction to Cast Members in their group, operation, or function while simultaneously performing the same duties as other Cast Members (servers, bartenders, hosts, and cooks).
• Promoted teamwork throughout the location while also assisting the location team in meeting quality and quantity standards.
• Researched industry best practices related to food safety protocols and customer service initiatives.
• Followed recipes and handled both food and beverages while maintaining a high level of enthusiasm.
• I ensured that I was quick to ensure all guest complaints were handled efficiently.
• I worked with both the back of house and front of house to ensure that all operations ran safely and efficiently.
• Morocco Pavillion, Epcot

• Performed a variety of cleaning activities such as sweeping, mopping, dusting and polishing to ensure all rooms are cared for and inspected according to Disney's standards.
• Provided information about resort services upon request from guests.
• Interacted pleasantly with guests when performing daily duties.

• I assisted in the day-to-day operations of the Museum including opening/closing functions, welcoming museum visitors with a high level of customer service
• I was responsible for the execution of museum programming and special events
• Provided excellent customer service to visitors by answering questions and addressing concerns promptly